Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11825 reviews
(11,825 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why do I have to pay $109. to get my laptop fixed if I have a protection plan
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not cover anything. Unless maybe if you drop your computer and the hardware needs repair. This does NOT cover geek squad support regarding OS issues.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong information provided.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, before said something to the customers, prepare your self with the right information about the different topics you should have prepared for performing your job with quality and efficience. Thanks.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage. DO NOT BUY THIS. It is impossible to cancel and does not cover any sort of troubleshooting.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good coverage, but expensive compared to other insurance
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
All done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mever usrdnthis didnt need to returned producy a few days afyer purchasr
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged $99.99 for a 2 month old laptop purchased to re-install operating system that failed after 2 months of owning the laptop and protection plan. This service is garbage.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service; Unfair Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad vis a vis Best Buy would not honor the 3 year plan on a replacement unit for defective computer I bought.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jorge– If I’m reading your post correctly, your old computer was swapped out for a new unit under your Geek Squad Protection Plan. In that situation, the plan would be fulfilled, and if you wanted to continue coverage on your new product, a new plan would be needed. You can check the full Terms and Conditions at www.geeksquad.com/terms. If this isn’t the case, and if you have other concerns, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
No help when needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cancel this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With everything going on it is impossible to contact anyone.. I have had it. Cancel this waste of money
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of a pain to use , not worth the purchase
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad could not help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not been able to help me set up my new computer. My laptop came with S-mode. They were not able to help me with it. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PROTECTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS COST TO MUCH MONEY. IT DOESN'T TRANSFER OVER WHEN YOU GET AN DEFECTIVE PRODUCT.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
1-year geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this when I bought my laptop. I have never used it. Besides I think if something went wrong the first year wouldn’t the manufacturer cover it? To me, waste of money but I guess if I needed it, I would not feel that way
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leenie1014 – While most computers do come with a one-year warranty, our Geek Squad Protection plans cover things that the manufacturer does not. For example, your plan would cover drops and spills, while a manufacturer’s warranty will not. I hope that you’ll continue to purchase Geek Squad Protection Plans going forward.
Rated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
accident subscripation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the accident subscription was no use to me so I cancel it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend