Customer Ratings & Reviews

I love this laptop, and hate it. It arrived in a damp box, never a good sign. It also arrived late. I was cautious but happy when everything booted up. The sad part came when I noticed the network was extremely slow. Long story short, upon doing a fresh install the network disappeared. I don't know if the board got wet, seems odd since everything else is flawless. Not sure what the deal is with the network. I need this for writing, so rather than going through the pains of returning in the damp box in which it arrived I purchased a USB network adapter. It brought the cost of the laptop up from Good Deal to it's okay. I would recommend this if you can buy it in store, but do not order it delivered. Too many variable to blame Best Buy or ASUS, but one of them screwed up.

Great laptop , you do need to play with yhe settings to control the heat

So sad that my laptop stopped working a week and a half after my 2 year Geek Squad protection plan expired. Geek Squad is currently working on my laptop, I hope it can be fixed.

Been having the laptop for years and its great. Only thing i would say is it definitely overheats but overall glad with the purchase

Geek Squad protection is a must. Super friendly and helpful staff.

most likely need this with the past problems I've had........

Great laptop, works well. Just like more usb ports. Over all, love it

Computer has worked well past its prime. Still continues to work effectively and thanks to the Geek Squad they have assisted with keeping it updated.

Always helpful, you always know you are in good hands with the Geek squad

So far it has worked as had to have the laptop reset. Wasn't done even thought it was Geek Squad checked.

You break it, the replace it (if covered). Period.

very good product everything as expected. Also very well packaged.

I'll most likely need it..................................

This warranty was purchased with an item i purchased.

Always great to have the geek squad, great service

Very Nice Computer and worth the price. Its a buy and I would buy it

Not bad for my kids distance learning. fast shipping.

Love this laptop 4k Oled screen games look amazing. The only thing is that you have too have ur power brick at all time so you can get the best resolution and performance.

This laptop is light weight with a sleep design. I really never use the touch screen but it's a nice option to have.

The agents are always there to assist you with all of your needs.