Customer Ratings & Reviews

Always friendly and very helpful everytime. If i cant figure it out they know how abouts to fix it

The accidental geek squad protection has been a lifesaver for me. I dropped a laptop recently and it covered it in full.

Outstanding performance. This is all you need for a gaming and powerful laptop. Runs Microsoft Flight Simulator 2020 without any issues.

I have had an issue with the pointer and putting the web root anti-virus on it. Other than that it is very fast and lots of memory. I may come back and give it 5 stars when these issues are fixed.

Very fast and clear laptop. The team was very helpful.

Didn't need to use this but good have just incase, especially with kiddos.

Best way to protect your laptop , so glad I got the coverage

What a piece of garbage. Once again, I tried an Asus PC and once again it's been nothing but problems. I've already had numerous issues with WIFI disconnecting and other 'gremlins'. I took this back to Geek Squad over a month ago and they 'fixed it' - there were no hardware or other issues. Right! Just this morning I had a BSOD that state Watchdog error. Look this up...go ahead it's a CPU/processor error issue. Guess the hardware was just fine huh? I will NOT buy another Asus, and I'm debating on whether to use BestBuy and Geek Squad again, normally I have great service, but I just want my money back or store credit - I can't even use this laptop - it was for work. What a waste!

Great service all around Gives me comfort knowing my purchases are covered

Great support by the Geek Squad. Bought this for peace of mind with my new laptop.

Absolutely necessary with prices being what they are today. Best Buy backs up this protection 100%.

Always great to have! Covers all the mishaps that would out you $100s of more dollars

perfect size for my step daughter, she loves it she plays roll blocks on it and everything has been working perfectly fine and she's able to do school work on it .

Is best bro... U can rage throw it and fixed for free bro..

cant wait to use this thing at home. I wish the employees werent so rude at the stores.

Awsome deal would recommend, the price was very reasonable it’s good to have insurance

Great service. Very helpful when I went in store with problem with espresso maker

I purchased this laptop online and received it on August 23, 2023. By September 10, 2023, the left cooling fan was making a sound similar to a paper shredder. It is more than likely a bearing going out in the fan but there is no way to verify it without taking it into a store. The nearest store for me is an hour away and while I want my computer to work, it would be easier for me to replace the fan myself. The chat support on Best Buy's website is worthless as they only were willing to start with pointing me to the online appointment scheduling dashboard and offering no other options. The parts should not be breaking within the first 30 days. If a laptop has faulty components, the device should be replaced instead of making the customer drive it an hour to get fixed.

Great gaming laptop for the price. Doesn't look as sleek as others but definitely worth the money

I just got this laptop and this laptop is the best. It is fast and has a great graphics card. Overall great project.