Customer Ratings & Reviews

Excellent laptop and affordable ! Easy set up very impressed

I always buy my electronics at best buy because of the geek squad protection!

I was on the phone trying to get a hold of customer service almost 4 hours. I was hung up on 3 times and got several different answers. I any of your agents put notes in the system when they speak to you. I want to know why they wanted me to pay $ 79.99 for shipping of my laptop for repairs to a company because they do not have any service available in store. I paid extra for the protection. When they Ctrl key off the laptop within the first 2 months of having it they shipped it right off and they replaced the entire keyboard.I finally got a hold or an online agent and he said that he would waive the normal shipping fee, I don't understand that price should be absorbed if you paid for the protection. What is the reason for having in store agents if just about everything has to be sent out. The 3rd agent that I had on the line told me that on top of the $79.99 i would have to pay for any replacement hardware. I asked WHY? Then she said let look at your plan. Then I was told you are covered up to $ 799.99 worth of repairs. You guys need to get it together. Now I have to wait 3-5 days for the box and then 2-3 weeks for repairs. Terrible

I should’ve gotten a longer warranty, it felt like I started to have issues right when it ended

This is the 2nd Samsung Book 4 Pro 360 I bought from Best Buy in 1 month. Both had problems with the camera, or rather no camera video. Since it was over 2 weeks old, it could not be returned at Best Buy. Geek Squad could not fix it either. I'm now dealing with Samsung who requires it to be sent to them for repair. 2 brand new Best Buy laptops, both with the same problem. Coincidence or an inferior product? How about Best Buy replacing the laptop again? I've paid someone to transfer my data twice, and soon to be a 3rd time. It's quite frustrating for a top of the line laptop.

I was very pleased with the service I received on my laptop.

Online says 14 inch. It seems a little small so I measured it. It measured 12 inches. Model number matches so something isn’t correct.

Geek squad protection plan is worth the money up front

I have been trying for hours to buy the GeeqSquad protection plan but no one wants to help me. Everyone is just passing me to a different person or number and I am going circles. If this is the same support I would get when there is an actual problem then I don't want it. Every single person I have been in contact with is from India and didn't have the slightest knowledge to help me in my simple case. Would not recommend

I will start with if there is a choice for no star at all i will do it ,Absolutely worst service! I purchased many times with this store only to find out it was the worst decision I made! When we first purchased the warranty we were told it was totally covered. When we asked for a pamphlet to see what was covered, they said "Don't even worry about it. Everything is covered." Mind you, we were told this by two different sales people. Now, that we need the service it is being denied. So we went back to ask ANOTHER sales person and he said "That's weird. It should be covered. That doesn't make sense." When we take it to the manager of Best Buy and a Geek Squad member we are being told we are supposed to know it wouldn't be covered before we even bought the product or warranty. How are we supposed to know about it?! We are not experts! So the only way we would know about it is when we get denied, and then they explain it to us. When I purchase a product and I'm promised a service, I expect that service to be provided. We are being promised a service at the time of sale and only finding out when it is denied that it isn't true. ABSOLUTE SCAM! My family, friends, and I will be taking our service elsewhere.

I ordered this laptop in excellent used condition. First of all, it took them four days to shift the laptop to me. Secondly, the laptop didn't arrive until thirty minutes before eight p m.I sat home all day waiting for this delivery. And last but not least, the laptop arrived broken. The delivery company is called on track.They just threw the laptop into my yard, and they did not require a signature, as I was told it was going to be. If I didn't hear the laptop hit the ground.I would have never known it was delivered.

Bought this for work on 10/19/20 and I am so disappointed. The camera for zoom meetings is awful, I cant use another default browser. navigation is horrible. I am thinking of returning this laptop.

The battery doesn't last longer. As soon as you charge it, within 2h of using time it will already show 40% remaining. Not as expected in terms of battery life.

I'm completely dissatisfied with the BestBuy protection plan. I do not recommend it. I have taken our Chromebook to BestBuy 3 times to have it repaired only to have it malfunction and the same issues reappear. The protection plan I was offered by the Best Buy Agent included a refund of the purchase price if they were not able to successfully repair the chromebook during the warranty. Now that it's been repaired for the 3rd time, my warranty is cancelled by Best Buy since they no longer can guarantee the item will not break between now and the end of the warrantee. This is not what I signed up for when I purchased an extended warranty at more than half the price of the chromebook. I thought I was getting a quality product that would not breakdown within 2years and the backing up by a trusted company like BestBuy. How did I know that neither the chromebook nor BestBuy could be trusted. Once bitten, twice shy. Three times it's on me.

In November 2021, I acquired a Samsung Galaxy Book Flex2 Alpha and secured it with a 3-Year Accidental Geek Squad Protection Plan, anticipating it would be protected until November 2024. The most recent repair took place in November 2023 due to a malfunction, and I received my computer back in December 2023 after it was sent off for repair. However, by February 2024, my computer malfunctioned again. Upon seeking assistance at Best Buy, I was unexpectedly informed that my protection plan had been terminated without a clear reason. They advised me to contact their support line at the provided 1800 number. With 9 months of coverage remaining, this situation contradicts Best Buy's initial commitment, leaving me with unfulfilled promises.

Not going to say to much only because still not resolved. Was told that the insurance/gsp-adh i purchased after being asked, on pin pad if i want.does not repair or replace Surface Go 3. The thing that gets me is i took the surface back less then 48hrs after making the purchase of gsp and surface go 3. Even store employees said it only repairs or replaces certain items, and was told if i dont do return i will end up losing more money. After speaking to geek squad at 800-433-5778 they said that the store is not telling me the the whole story th,the item is replaceable and to go back up to the store.After going back to the store was told by employees at the best buy location that the geeksquad call center is wrong,after asking to speak to the geeksquad supervisor they said they don't have one. Call geeksquad call center back and then was told to write informal 60 day dispute notice to a email for arbitration @bestbuy. If anyone that comes across this review and agree please give shout out and like thank you. I will keep this review updated.

Incredibly disappointed. Purchased a protection plan for my cell phone, when I tried to use a year later was informed about the 160 dollar "service fee", which was in the small print of the receipt. Pay for a protection plan and then pay to fix the phone? What exactly am I paying for when I pay the cost of the protection plan? Well, I paid the service fee and when I received a replacement phone, it was not fully unlocked and as of this review have not been able to use it.

DO NOT BUY THIS COMPUTER, Fellow architecture students. This is a terrible computer for significant software like Rhino 8. The vents vent at full speed, and they are also so loud that it's embarrassing to bring around. The computer battery does not last either. I bought this computer because I had the oldest version. It worked well and did not overheat or glitch as much as this computer. STAY AWAY!!!! NOT RELIABLE AT ALL!!!!

Read the fine print. If you pay for a 3 year plan and they have to replace your device they “fulfilled their obligation” and the protection does not roll over to the replacement device. That should be in bigger print. So I paid for 3 years and have to eat the extra money I paid. That is ridiculous. I could have paid for one if I would have know that.

I DO NOT TRUST GEEK SQUAD WE ASKED IF IT CAME WITH THE LED AniMe DISPLAY, THEY CLAIMED IT DID. My friend and I ordered the same laptop, however mine got lost in the mail. This laptop does not come with AniMe Matrix display.