Customer Ratings & Reviews

Always get my accidental insurance just in case. Because you can never be too careful.

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

You need Geek Squad for insurance. If invest in a good computer, you cannot afford not to have Geek Squad.

always good to have additional protection, used 2 times.

Hopefully I never need to use this, but I'm using my laptop on the road and decided not to take a chance.

I normally don't have any liquids by my computer. I wanted to cover all my aspects of my equipment ( Laptop )

Great value for the investment. This product has paid for itself over and over again.

A must have these days due to the high costs of repairs. Geek Squad Protection has always seemed to pay off for past purchases.

Geek Squad has shown to be knowledgeable in resolving issues with devices and repairing and/or providing information in a reasonable amount of time.

A quality service for important working and playing.

Protection plans from Geek Squad must have Don't let your electronic go unprotected

I haven’t had to use this yet, but I felt it important to get.

I would highly recommend this just in case something happens to your device. Accidents do happen.

very good I can't complain the price was perfect I will buy more

Every item i purchase gets protected. You cant beat there no hassle customer care!

I get these all the time great to protect your investment

Gives peace of mind knowing that if anything goes wrong with my laptop getting it repaired will be covered

When you have kids and dogs this is a life saver. Have already used it because our dog ate through our cable. This came in handy to get it fixed.

I love all Best Buy products, however this one is so nice to have

Always make sure you protect your items, especially high ticket items. It's worth it.