Customer Ratings & Reviews

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Like always it's a good idea to have protection on anything you purchase from Bestbuy.

Have not had to use the warranty. When setting the computer, the squad was helpful.

2 year accidental geek squad protection plan always makes me feel safer.

The team of geek are professional people I will never go anywhere else to buy my stuff

Will use for TV installation and also received cyber protection and discount

Geek Squad is the best Always kind and knowledgeable Would not be with out it

I love buying stuff at Best Buy bought for a Christmas gift I would buy again

I purchased this to ensure no issues with our product due to accidents. Haven’t had to use it yet……

Love this service I recommend it with any purchase.

I got this protection plan for the fact that I do have kids and they use it but we have not had to use it yet.

The geek squad has been very helpful if i need anything fixed. I don’t have to wait very long for them to fix.

The protection plan is very useful. I recommend adding it in with your purchase.

The best investment I've made, I would recommend it to me family and friends.

Everything you buy from best buy that has the 2-Year Geek Squad Product Replacement

I like Geek Squad because if something gets broken, then they will replace it for free

Had problems replacing stolen merchandise. Had to purchase open box, so far so good. Computer works wonderful to this date

It is worth it, I have it for my businesses computers for the first year always.

Great to have in case of an accident. Purchased this for my son's Chromebook.

Very friendly helpful a one stop shop get the job done very fast.