Customer Ratings & Reviews

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

Very useful as my daughter wound up with technical issues and this has always been useful to have

Great pertection and great service they will help and repair any problems or issues you have

Unfortunately, I did not have this coverage when I spilled a beverage on top on my old laptap keyboard.

Ask questions to make sure that this actually covers what they say it will.

Nice to have this option. I bought this protection for my son's gaming laptop and i am happy to have it.

It is such a peace of mind to have protection on the stuff we use everyday!

Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

I haven’t had to use it yet but the comfort I get from having it is worth every penny.

always good to have additional protection, used 2 times.

Great product and it is affordable definitely good to have

Geek squad has the best warranty out there and i would recommend buying one on all large items.

It is for the best to have coverage on your laptop in case anything goes bad or wrong with the laptop.

Glad I got this Since I’m not Very computer savvy! Need help installing this! Will be bringing it in soon!!

Great service. Had no damage to the laptop yet, but the service is quite low in price compared to others

I haven't had to use it and I hope I don't. I added this protection because I have kids and you never know what they will do. I also tend to have some bad luck every now and then. Better safe than sorry!

Overall I'm not displeased with the protection coverage. It's not a bad thing to back a purchase with.

The addition to the family computing has been satisfied with the addition of products from Best Buy

For certain thing's love these! Def worth having for big things that can break ez or around kids

Will have extended protection if something goes wrong. I always buy it when I purchase electronics from Best Buy.