Customer Ratings & Reviews

I always buy insurance for expensive items. They are hard to replace. Buying them once is hard enough. I don't want to have to buy them twice. It's a no-brainer. If you can't afford the insurance, you certainly can't afford to replace what you are insuring. Not to mention the no-hassle service. BEST BUY is famous for service. They will take care of you. Always fair and square with me. They have been at it a long time and know why they are successful. Two words, customer service.

this have been one of my better purchases I have been very pleased these past 2 years. downfall, I am in need of a tune up desperately ,as my compute is {as my 15 year old pits it} "laggy". Other than that the touch screen has a slight crack but with the 3yr geek protection, I have no problem getting that fixed quick!!! lastly, im a\stll onfused with there is no disk drive but I'm sure my son with help me understand!!

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Every time, I have trouble with software or don't know how to update my laptop, Regardless of the problem, maybe Geek Squad always has great customer service.

The employees are nice and friendly, most know what theyre doing.

Affordable for the protection. Covers most issues that could arise.

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

What’s not to love about the Geek Squad protection??? I get all of my electronics, TV’s, laptops, monitors, etc., all from Best Buy because of this. They really look out for their customers. And there is no receipt to hold on to and pray it does not fade out before the warranty is up. Add in the option of mounting TV’s, just another plus! Thank you Best Buy!

I purchased the three-year Accidental Geek Squad protection for my new HP spectre laptop. I have not had the need for any repairs as of yet so I'm unable to know how well this will work. Unfortunately, in the three times that I've taken my laptop in, I found the local Geek Squad to be less than personable with interactions. Every service seems to have an additional charge and I completed the set up on my own. Several days later, I received an email inviting me to come in for assistance. When asking specific questions, I did not find Geek Squad members to be very knowledgeable. Truly a disappointment! I wonder if I should've gotten the insurance from HP directly but didn't know about this when I purchased my computer.

Peace of mind for laptop computer. This is the second protection plan i used.

To be honest I’ve always gotten their protection and probably continue no hassles

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

I got a laptop. The people there were wonderful and so helpful!

This is perfect for kids in college. I now only buy laptops from BBUY because of this warranty option. I find that in college towns there is usually a best buy nearby. When I've bought other warrantys (direct with laptop manufacturer, 3rd party) I have regretted it, because kids with geek squad warranties get their laptops fixed right away, and loaners provided where the other kids suffer through remote support an mailing the laptops away.

Like any type of insurance, you only get your money's worth if your product actually breaks and you need to use it. In my case, my laptop did break and they fixed everything for free. Had I not had the service plan, it would have probably been too expensive to bother fixing at all. Very glad I had it.

Well needed and incase of anything it's covered for 2 years great buy.

I use geek squad on my devices. It always comes in handy

Love having the security that purchasing the Geek Squad protection plan provides

Always worth getting especially if you not tech savy they also come to your home. Helped a lot when mom used, I don’t like how scammer use geek squad to gain access to people computer and hold for ransom.

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.