Customer Ratings & Reviews

I love that no meter what happens to my laptop I can bring it in to the store and get it fixed. Worth the security.

what would i ever do without the geek squad? hmmmmm?

Love that they will fix my stuff for 3 years no questions asked.

The Geek Squad Protection has saved me time and time again.

This was great purchase! Thank you Beat Buy! For some fantastic deals. Keep it up!!

this was for my grandsons lap top bought in 2019 and ww renewed last year.

Good to have although never used. There are benefits with these protection plans

I like the peace of mind Geek Squad gives me and my businesses.

Very helpful answered any questions I had. Service is always excellent.

Protects my computer from accidents, what more can i say

I haven´t use it but I am sure I have a great protection.

I will always get gsp. Haven’t needed it yet but am prepared if I ever do!

Friendly service and gives me confidence if something were to go wrong.

Almost a necessity in some cases don`t you think?! Nuff said!!!

Worth the money for protection and extra warranty time.

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Worth the cost. Gives peace 9f mind. Price is reasonable. Would recommend.

I have not used this service yet, but it is good knowing it is there.

It was bought solely to give me peace of mind for a year and it has!