Customer Ratings & Reviews

I feel confident that I have the support needed if anything goes wrong or if I need questions answered.

Never really need it but got it just in case. But could have done without

For use with laptop purchase - comes in handy although not used much yet

Easy to contact for phone help. Friendly and patient for us newbies

I got this for my laptop so if anything happened to it u guys will help me

I bought the protection plan for my new net book. Nice coverage cheap.

The agents are always so nice and polite and you can tell they are well trained

Best things to have when things go wrong and your behind the 8ball

Great service if you need it. They do a great job of setting up electronics.

Geek squad will come out and fix any problems you have. They are fast and great.

Exactly what I wanted at the right price. Exactly what I wanted at the right price

Love what it offers and love and the value is worth it.

Must buy add on if you’re a clumsy person and drop things

Very user friendly. Set up was a breeze. Incredible speed

Was worth the extra money to protect the laptop for a few years to get more service out of it.

Very convenient and helpful for all your needs and resources and support

Price reasonable, customer service available, hopefully it’s worth the extra for college help if needed

Always a great choice to get service never know when you will have trouble.

Good service, have not needed to use it yet, but good to have just in case

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.