Customer Ratings & Reviews

The Geek Squad installed items very fast and explained all very thoroughly.

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Excellent for my online lessons! Easy to start and use.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

Great service all the time,I used the service before and it is good

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

Great price on the 2 year warranty i could not pass it up. Now i have piece of mind on the computer.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

Great service. I dont have any problems whenever i reach out to the squad.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.