Customer Ratings & Reviews

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

I purchased the service to go along with anything if my granddaughter had problems with either setting up the computer or if something goes wrong I think it was something that everyone should consider when purchasing An electronic.

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

Geek squad are some good ppl…will definitely refer family and friends

Always buy the protection plan it is worth every penny. 10/10

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

I already submitted a review for the 3-Year Accidental Geek Squad Protection. I will say this is a must to anyone that purchases a laptop or computer (or any electronic) even if you may not ever use it. It is just an added sense of security to keep you at ease when owning any electronic.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

I find this service to be a life saver everytime I get in a jam. Mostly use the online service to solve my problems. I have not found them unable to help me. The only problem is when I try to use the store now that we have Covid-19 issues. No it is not cheap but it keeps me from running to some store and leaving the computer to be picked up later. So I am keeping it in place unless I reduce myself to one new computer under warrenty and if I buy it at Best Buy at Christmas I get free Geek Squad service, or that is what it was two years ago.

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

I sent my device in twice to get repaired but both times they only did a partial job of fixing my computer. The first time I needed my computer back since I didn’t have time to send it back in again after waiting 6 weeks to get it back since I needed it for my work and studies but the problem was that after having the keyboard replaced the D key on the new keyboard popped out within less than a month but I was not going to send it back to get repaired for that long with the other issue since I urgently needed my computer in whatever shape or form it was in. The second time I sent it in to fix the keyboard issue along with the previous issue but when I received it back after 2 weeks they fixed only the keyboard issue even though I specifically mentioned that they forgot to do it the time before. I asked them to send it back in due to a partial repair despite needing my computer since I’d rather not have to come back a third time for the same issue they missed twice and have currently waited 20 days since the last update on the current status of my computer. Hopefully they’ll either successfully repair the issue or find some other way to resolve this ongoing incident.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

Great computer for my college student! It was super easy to setup.

Havent had to use, thank goodness but i had one before on my tv. My tv kept messing up and they came out once to fix and it started messing up again less than a minth later. They replaced it with a bigger size brand new tv. It worked. Just didnt like that the insurance wouldnt be switched over to the new tv, but cancelled.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Thankfully this extra warranty was/is available for Chromebooks & laptops for children who are doing their schoolwork from home occasionally & won’t have to bring a school Chromebook home (too small, responsible for replacing if broken, etc). Accidental damage protection is a must for anything I order due to multiple children fighting over everything & ADHD senses ending up breaking too many things. Luckily this covers accidental damage & spills!

I've always purchased the Geek Squad Protection Plan for any and all of my products in which I buy from Best Buy. In the long run you will save money if your product has to be replaced if you spill something on it or accidentally, drop your purchased items and break it. You can have your merchandise replaced without paying anything. My 3-Year Protection Plan has definitely saved me money in the long run. Think twice before, walking out the store without FIRST purchasing your 3-Year Protection Plan. Take it from me its worth having.

I've always purchased the Geek Squad Protection Plan for any and all of my products in which I buy from Best Buy. In the long run you will save money if your product has to be replaced if you spill something on it or accidentally, drop your purchased items and break it. You can have your merchandise replaced without paying anything. My 2-Year Protection Plan has definitely saved me money in the long run. Think twice before, walking out the store without FIRST purchasing your 2-Year Protection Plan. Take it from me its worth having.