Customer Ratings & Reviews

IF YOU DON'T GET THE PROTECTION YOU WILL DEFINITELY NEED IT. I HAVEN'T HAD TO USE THIS YET.

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

So far sooo good have not needed the Greek squad but don’t anticipate no challenges

Geek squad helped me install my computer and helped me fix some stuff

Geek squad hasn’t had to come and look at my devise since purchasing

You know you are going to need this help so go ahead and get it!

Good protection on expensive equipment, no equipment problems so far.

Too early to determine as we’re just now getting things set up.

Awesome people at Geek Squad Thank you all. Been very kind honest

Its a great service when I needed in case anything happen to the item.

Great product! Highly recommend it! Goes with any laptop!

Best protection for the money, easy use and updated

Nice to be able to purchase accidental coverage for my laptop.

Very professional personal , and service is really good

ITS A WARRANTY. WHAT CAN I SAY. I HOPE I DONT NEED TO USE IT EVER

Always worth the little extra money for peace of mind

I would recommend buying any product from Best Buy!!

The people that work in the Geek Squad department are amazing and friendly. They do an excellent job

Getting the protection is always worth it. Takes the worry out

Install was fast and done well. The installers were professional.