Customer Ratings & Reviews

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

So far after 3 weeks there has been no need for Geek Squad service.

This helped when the tv was broken and I had to ship it back

Costumer service was great and easy at checkout. No hiccups.

You can always use more protection dependable and a smart purchase.

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

Helped out with the repair of my Chromebook Was able to get repaired with no problems at all Great service and would purchase again

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

Its a good product to add to any device you purchase

Still working and in good shape. I love it, I recommend you buying this.

Haven't needed yet but they were helpful when i decided to add plan after i left store. Not computer savvy so knowing i can call anytime is a blessing.

Always have excellent service with geek squad in and out and professional.

Excelent service Carefully The excelent technician

Bought for 7 year old grandson so why i hope we never need to use warrenty,halpy we have ut

Love the reassurance of having this on all that I have. Works and feels like a breathe of fresh air when you have little children and pets

Love these Chromebooks. Bought them for my grandchildren and they love it. I even use them. I love that it's a Intel Core M3 processor. A great buy, will purchase again. Highly satisfied!

I buy Geek Squad protection for every electronic I purchase at Best Buy. You can’t beat the coverage!

I always have problems with my electronic devices and in the past never bought the extra protection bc always very weary of doing this however it has definitely given me a sense of security knowing that my product will be backed and protected. I would recommend doing this with any product that it is available for bc that sense of protection is invaluable.

Manufactures usually only cover problems within the first year. In case anything goes wrong past that point, I always buy these for my high ticket electronics. Do yourself a favor and give yourself peace of mind for the future

Looked for a replacement for my macbook air. Using for every day and school use. Highly recommend. I know its pricey but I got it on sale and its worth the investment