Customer Ratings & Reviews

Thank you guys for this feature. Great to have, if you have any issues.

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

You can always count on the Geek Squad to make things right! They have found a way to fix everything we have ever brought in!

Always get the warranty from Best Buy nothing like the peace of mind and ease of use!! I always get it for electronics.

Haven't really had to use it yet but I have it just in case

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

Seemed like a good investment. I would rather be protected and not need it than vise versa.

Looking forward to my Chrome h. P. You guys are great and Have amazing products keep up the great work.

Highly recommend on computer products. It saved me an $800 MB and about 3 hours of trouble shooting. (wouldn't charge)

Not the best experience but VERY handy in case product doesn't function as it should. Great to have for consoles and pc or any heavy machinery

I know they are good from previously using so I would definitely recommend

No hassle, quick turnaround, would highly recommend to anyone who isn't as careful as they should be!

Geek squad protection is a service that I am glad best Buy offers. When one of my Sony TV's went on the blink, an agent looked at it and determined that it needed to be replaced. The protection covered it totally.

The agent's have been amazing in the past and I'm in the process of starting up my new laptop and I know "Patience is a Virtue" so having to wait a little bit longer than normal is not going to drive me crazy

I havent needed the service for my most recent purchase but GeekSquad has always been my go to.

The agents has helped repair my laptops in the past. It’s very easy to schedule an appointment and everyone’s been very helpful.

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

The accidental geek squad protection is excellent when you are a person that needs to carry your tech everywher. The department offers excellent service and I believe that everyone that invests in technology should include this protection

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

They give me the run around and take so long or have to pay for certain things you though they we're covered