Customer Ratings & Reviews

I have rarely had to use a protection plan but with things being made more cheaply it’s probably a good idea for expensive stuff

We recently bought our first ever laptop computer at Best Buy and we are very satisfied with knowing that our laptop will be covered for 1-year!!! Glad they offer this service!

Overall happy. But will have to see once I need to use this product.

Always provide exceptional service, hassle free. This was my thrid laptop purchase.

Definitely would recommend getting Geek Squad on major purchases.

it has a 8gb ram soddered on which really sucks. That is the main and only bad thing I can see if the one I received. Which they didn't sodered the rams on. That way you can get higher dual channel rams

I always buy the Best Buy warranty, their warranty is the best investment you can buy so you don’t spend unnecessary money in buying the same item if it breaks or no longer works.

This saved us when our recently purchased computers sound went out. The geek squad helped to try to fix it and then replaced our computer for free. Worth the protection

I had purchased two laptops for Christmas gifts. I hope my family love them

purchased a laptop for my husbands birthday at Best Buy and so far have not needed any repairs but am glad to have it if needed. Geek squad protection is good to have

Haven't used the service with this product. Used perviously with a tablet. Got helps about five times during the two year plan. Fixed twice which covered the cost. Helped problem solve other issues

I really can't rate this now since I thankfully have not had to use it for my NEW laptop !!! Gave a rating based on my use of Geek Squad for many years for other items.

Please get these with your laptops especially. I didn’t get for one of them and I accidentally damaged it. I have my regrets and experience from that incident

Haven't had to use it for this product but it's a comfort to have it in case something goes wrong in the first couple years of ownership. Have used Geek Squad in the past and they've been very helpful.

Great protection plan I am thrilled to be protected by such coverage and not have to worry about anything happing to the labtop

Chromebook has been repaired twice at no cost! I was so happy that I purchased this protection for my daughter's Chromebook. She is in college in NY and has been able to bring it to a local Best Buy for repairs twice -- very happy!

So far so good. Hopefully I won’t need it but I’m glad it’s there if need be.

Geek squad is the reason why I buy all my electronics through Best Buy. Great customer, experienced team and always eager to help you solve any problems. Their warranty is just the best!!

[Employee of bestbuy] Great service for a great price. A must buy for protection

Would never get a piece of tech from Best Buy without buying the protection plan. It is 100% worth every penny and the Geek Squad really knows their stuff.