Customer Ratings & Reviews

I purchased a computer with the full protection plan from Office Depot, it broke after 2 weeks, they told me I would have to send it back to the manufacturer. When I purchased a computer at best buy, Geek Squad handled it. I will always buy from Best Buy.

This laptop is one of the best one’s I have bought. Its smooth, quite and love the battery.

Accidents happen…hoping not, but this is a great price for three years of accident coverage.

My aunt had it and used it all the time so I know if something happens I’ll be happy with it

The 2-year warranty does a really great job recommended for everybody

Im protected. What more can i say. I love when something goes wrong, i dont have to worry.

Accidental geek squad service has become an important add on for laptops. Will need to use it for an accidental spill we had. Good idea

The agents worked through, and explained the new, and improved high quality computer to me, and answered all my questions, so I could understand for future improvements, and work I will be using this computer for.

No hassle no struggle no debate I took my bose nc 700 ear phones back and they were replaced in no time great communication timely never expected a warranty to work so well

Definitely needed coverage for my Acer Nitro 5 Gaming Laptop. A little bit expensive, but you never know when you need coverage) insurance on an expensive product like I bought. Once again, it comes in handy when needed!

this is my third time with purchasing Geek Squad. Each issue I have had on other products were addressed and resolved

I normally have to think twice about protection plans.....but for items like a laptop....it is almost a no brainer.....one accident is all it takes for you to really wish you got that protection plan.

Can’t say enough my son loves his gaming computer. It’s a great piece of equipment and very strong and realistic imaging

Must have a all purchases. I am never had to use it. But i'm glad to know it's there if I need it

Purchased a long with a new computer and it feels great to know my wife will have insurance for anything that might happen

They are the best and when it was returned it was like new

Geek squad customer service is outstanding I always well knowledgeable and always ready to help

Great specially if you bought products for kids and protection

I had an issue with my computer and geek squad was great

The agent helped me set up my HP laptop with my copy machine wireless. Before I was using the USB cord know all I do is turn on the copy machine and click print from the HP Laptop.