Customer Ratings & Reviews

Thank God I have not had to use this service as of yet thank God I have an in place just in case

Always will buy geek squad warranty. This is one of the reason Best Buy is a wonderful company!!!

I am confident that my laptop is covered and will be able to be worked on should anything go wrong. I'm so happy that I purchased it.

I bought another laptop, and had it about 6 months or so. I closed the lid and next day it had a 1 inch black line on The right hand side of the computer. Due to coded I wasn't allowed to bring it in right away. They sent off my laptop to be repaired. 2 weeks later found out that it could not be repaired. They did give me full price for the laptop however I still had to buy a new 3 year warranty. I was bummed about that. So it's just an OK coverage.

Love how simple it is to replace products. Would recommend to everyone and purchase with every product!

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

This gives a wide range of coverage including accidental which covers everything that could go wrong or happen

I had this laptop sense April and I Love it. Best Buy I will always buy from.

I'm upset that I let mine expire because I'm forgetful. I've had it with both of my laptops and it is honestly a life saver!

This was purchased for my laptop and so far so good I haven’t had any issues. But I’m sure I’m in good hands with Geek Squad

Geek squad protection is something you should always pay for. They help out amazingly.

Always worth getting for what electronics cost for the little extra more worth the peace of mind

The geek guy explained all about the Laptop. He made it easy for me to set it up. I really appreciate.

I have not used this producto yet, I hope it works when I need it

Knowledgeable staff who is always looking to help with tech needs.

Great peace of mind knowing our equipment is protected - especially since we travel with is so frequently!

We still have some time to go on this service and are hoping that we will not have to use it, but...

Nice to have protection. Peace of mind. Decent price

Protect your investment. The warranty and coverage is always great along with the service.

I love that I got a protect plan on my product so I won’t have to worry about damages.