Customer Ratings & Reviews

I attempted to use this service at the Waynesville NC store...I was informed they only had 20 minutes till their next appointment they couldn't see me till next week. I showed up for my appointment (a 30 minute drive) and they were flippant with me because their guy had not showed up. They did not call me to cancel... they did not reschedule...nothing. So now i not on my have a broken laptop...i also have a worthless warranty i paid extra for. HOW DO I GET A REFUND??

We have been lucky, we never needed to call the Geek Squad, but we felt happy/secure that we had this. They did an ok job installing the TV but my wife had to remind them how to install the sound bar. kinda weird that they didn't know.

They were very helpful. Helped with all my needs. Thanks.

I bought it along with my laptop. It is somewhat expensive.

Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."

I bought this and it shows on the website I purchased in the store but it didn't link anywhere else or show a receipt so they said they wouldn't cover my laptop breaking. I even have a purchase from my bank for the amount of 192 for the laptop coverage and still will not accept it.

Good people and very friendly and trained. Thanks

Can't say if it was a waste of money or not. Gave me piece of mind though.

This product is necessary for the type of items I have

nothing like having protection for your purchases.

nothing like having protection for your purchases.

never had to use, was glad i purchased just in case.

Called to get help with internet connection but I knew it wasn’t my internet. Tech had me to go in and forget my internet and then go back and reconnect. Then he told me to call 1800 tech number because they may have more info to help me. SMH.

I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $230!

I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $250!

They fail to tell you that most products are sent out and take as up to month to return to you. The employees tend to be clueless.

Never used it, so it was worthless to me, but I suppose if I needed it, it would be great to have.

Have had to use geek squad for my new laptop... Wish I had done this with Asus

3 years worth of protection for laptop. A little over a hundred and $15 a year

Haven’t used the plan yet but it does give peace of mind if something happens