Customer Ratings & Reviews

I set up an appointment to have a laptop tune up. Unfortunately I got turned away when during the check-in process. I was told the plan does not cover it. If the plan did not cover it, I should have been informed during the appointment setup and not when I was in the store already checking in.... Very disappointed....

these people barely help you, dont waste your time or your money

Charged me $200 for 3 years of Geek Squad service but provided me only one year and a half! No refund!

rip off doesn't cover you when they say u have to pay nothing and you get hit with all the hidden fees when you bring your product in

Took device in after just having recently purchased due to what appears to be an operating system problem. Geek squad couldn't identify and wants to charge me for a thorough troubleshoot. All they did was turn it on and guess at what could be wrong. Don't fall for there coverage plans. There deceptive and overall full of bleepbleepbleep!!!! Beware!!!!

Misleading picture and coverage. It’s not really accidental

They usually never help me with nothing. Last time they said my macbook digital board was broken and will cost me $1,125 for the fix and guess what? I didn't go thru with the fix and went home and two days later my computer turn on and is still working fine.

Haven’t had the need to use just yet but - the added protection is for assurance especially since I’m non- tech savvy !

Thank god I never had to use the geek’s squad God bless

Very disappointed! I bought this protection plan on three different laptops and the first time I need to use it I want to send my laptop away to Kentucky for two weeks and I will lose my job over it because I work from home I need my laptop. It has a manufactures defect but yet they’re still not willing to replace it!

Sent in my laptop for a couple of repairs, hinges and speakers specifically. Right speaker is still much lower than the left, and hinges have a bunch of dents and scrapes. While one of the problems was fixed, the rest are still present.

I was dissapointed that the first incident canceled the remainder of ther service.

Was told when I purchased 1yr extended warranty, that I would be covered for 1yr from Manufacture, then 1yr from BestBuy, but when it stopped working 14 months later, Best Buy said no the warranty from BestBuy was only good for the 1st year at the same time as the manufacture. Never again will I trust BestBuy!!!

Its all a trick , i paid over 400 for a 2600 laptop and all they tell you when something malfunctions is here is your store credit we can not give you money back so you end up stuck with thousands you dont need or want in store credit …. Disappointed

Geek Squad has been useless in their communication with the replacement of my defective PC. As I write this, I am at just about 2 hours on hold to speak with a rep as their online chat was useless. My small business was at a standstill thanks to BB and their Geek Squad.

If I could give zero stars, I would. I sent my laptop in for a cracked screen, when it came back the internet card was damaged. It went out again for repair and came back with 2 more issues that it didn't have to begin with. When I brought it home, it was fine. REALLY!!!!!!!

Only worked for a little while not very happy with it. The reviews I read were great I got it and it worked good and a couple game updates and it keeps freezing.

They repaired 2 laptops for me at different times. Both machines constantly frooze, When I took them back, even though this was a result of them fixing the screen counted toward my protection plan.

If u skip or forget to pay a year then it's voided. Most computers don't have problems untill year 3-5.

I haven't had to use them but i have a friend who used them.