Customer Ratings & Reviews

The geek squad is amazing, I came in with my laptop because I thought I needed help updating my system, but I ended up needing a new laptop. They helped me find what I needed

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

Geek Squad has always been helpful. Would never buy a computer without getting it protected with accidental cover.

With kids extra insurance helps and it gives an ease of mind in case it starts messing up but it's a good quality laptop.

I have a Geek Swuard membership and save 20%. What a great deal and peace of mind with warranty.

I usually buy my laptops open box. I have only had problems with one of the three open box Lenovo Yogas that I bought. I took it to Best Buy and the Geek Squad had it back up and going in no time. 3 or 4 days. Good experience from drop off to pick up.

Purchase a laptop as a gift for my husband glad to know there is a warranty. I also added another year at a great price.

I needed help setting up my new machine and with the geek squad i was able to work through my issue very easily. they were very nice to deal with and it was easy.

Geek Squad coverage is good the only downside is your are not near a Best Buy like I am you would have to travel 4+ for a return

Accidents often happen;you have to react immediately and take all precautions to remedy them

This protection plan provides great peace of mind. Accidental damage coverage makes it worth the cost, especially for expensive electronics. Geek Squad support is easy to access, responsive, and reliable. A smart investment to protect devices long-term and avoid unexpected repair expenses.

I decided to get Geek Squad Protection with my laptop, and honestly it gave me a lot of peace of mind. With a gaming laptop like the HP OMEN, repairs can get expensive fast, so having coverage just makes sense.

I have not used this but the coverage is what I expected to get. Price is in line with expectation.

I recommend to anyone who purchasing an expensive item to always get the protection plan on your item. It have saved me a lot of money

When they couldn't fix my computer they gave me a gift card for the amount I paid.

Geek Squad has made my purchases stress free. They are there when you need them.

Laptop was an open box purchase serviced by geek squad. Very happy with performance and purchased 1 year protection plan

I highly recommend a Geek Squad protection plan. The Geek Squad's service is excellent. Just give them a call. They answer quickly, and they service my product in a timely manner

I have found the laptop to be fast and responsive, but one should expect that out of this generation of Ryzen 7 processor. I have always been impressed by Lenovo products. They may not have all of the bells and whistles as other brands, but they are dependable workhorses, a nd in the end, that is truly what I want from a laptop. I will give a demerit to the Geek Squad though. I purchased an open box item that was supposed to be restored to factory settings. It was not restored with a network adapter driver which makes setting Windows 11 up difficult. Fortunately, I am a geek and had a usb-c to RJ45 connecter adaptor. On the plus side though, it did not have all of the bloat ware.

Great safety net if anything goes wrong. No complaints.