Customer Ratings & Reviews

Got the help we needed, when we needed it. Easy in store service.

This service is very useful for all the products that I have purchased from Best Buy. Whenever I had a problem with any of my stuff they fixed it. I just had the schedule an appointment show up and they'd handle it.

Purchase process was simple. Joy Systems packaged the product in was that was so protected there was no way for the laptop to break during transit. Laptop arrived 1 day prior to what Best Buy's website said.

Pretty impressive. It does run hot with the factory paste job, but is easily remidied with some fujipily extreme pads and some conductonaught I'm. I was hitting low 90s in some games with the fans on manual max. After the repaste, with kryonaut at first, I was mid 80s. I then did LM and I'm hitting max 70 after several hours of Baldurs Gate 3 maxed out, which isn't very fine tuned yet.

I only get Geek Squad protection on purchases over $1000 generally, and this was DEFINITELY worth the purchase. I have used the Geek Squad multiple times to get my device fixed, and there has been absolutely no friction or any problem in getting the device fixed.

this is an amzing laptop in almost every way but it gets really really hot. Plaing games like that arent very demanding like WoW and Starcraft 2 im getting temps up to 82c on the cpu and in demanding games it can up to almost 90c on the cpu. The gpu stays cool compared to the cpu. The gpu on demanding games like arma 3 or tarkov get get up to 75c. other than the thermal issues on the cpu i love it!!!!

Excellent for my needs! Perfect size and weight! Great for school and work from home!

this laptop is really cool. Downside is its 1080p. It took some adjusting for me to get used to the less sharper visuals. Asides that, this laptop is amazingly fast. i was skeptical about rtx 4050 but it blows the 3050 away. HP could have done better with the chassis.

I love everything about my refurbished laptop! Thank you Best Buy and Joysystems for refurbishing it. The price the graphics and the speed all are excellent!

I am very good at breaking the laptops I get within the warrenty. Because of my bad luck I always buy the warranty. Geek squad is very easy to work with and so far, I have never had any problems getting a replacement or fix when one was required. Plus unlike many other warranties, this one covers screen damage and anything else that might happen to it.

The services through the website are very convenient and faster. You can compare prices with other websites. I'm very satisfied.

Make sure you save up to get this service I couldn’t be happier it is more than worth what I paid. Best Buy geek squad is extremely helpful, efficient and quick. A have not purchased this in the past and have dropped or broken items I purchased and basically threw my money down the drain. But with the coverage I have already saved more than what I paid.

Great equipment, fast, looks great. Lenovo makes good stuff, this is my 2nd chromebook and there both great. the chromebook plus are even better. I'll never go back to windows again.

Great laptop for gaming but the only thing is the better is absolutely garbage. Also gets a little hot so u should buy a cooling fan that the laptop sits on. Other than that’s it’s a great laptop.

This is the one. I am into photography and video at amateur level and this laptop has a very nice display, higher than 4k and OLED, what else you need! It does not get overly hot as mentioned in some review. To me it's just what I needed it.

The GS fixed the damaged laptop case after a drop, and it looks brand new; they did have to send it off for repair, and it took about two weeks but they sent texts, and you can check on the status online, which is excellent.

My laptop had a broken corner and they were able to repair it fairly quickly l. No hassle just had to make an appointment.

Note that I bought this when it was $400 off and I believe even still that price is way too much to ask for this laptop. Don't get me wrong it's a really good gaming laptop and can run almost anything but that's what I expect at the very least - but it's not extravagant. Sometimes (more often than I'd like) there are glitches in game. The laptop has render to catch up. I have purchased a $500 I buy power gaming computer in the past and it is exactly equivalent when playing games. Hogwarts Legacy cannot run completely smoothly on this laptop. If I would have paid the full price which is around $2,000 I would have been furious and probably would have tried to return this laptop. However I'm glad that I have it and it's the best PC I own but it's not worth $1,600. I could have gotten an off-brand that would blow this out of the water for $300 cheaper probably.

Glad I had this! I never used them but definitely feels better knowing you have someone that will take care of you tech.

You all are reporting bugs and OS issues. Here is why its not worth $1100: 1. Theres cheaper laptops with higher wattage GPU’s (better performance) 2.the thermal is “ok” even for a laptop. 3. The value is not good, you can get 32gb ram 1 TB storage for an exact same specs laptop (g6 kf model) for $1000 for 20% better performance.