Customer Ratings & Reviews

Screen Tearing issue. I ran into issues trying to watch 4k. I thought it was just a faulty computer, so I returned it and got it replaced. The second had the same issues. If i purchase a computer that says it has 4k resolution, I should expect a 4k video to be easy to do. Except I was getting screen tearing all the way to 1080p. The only thing nice about the computer was the aluminum body, and colors. Sure the picture is great, but video is awful.

Love this laptop 4k Oled screen games look amazing. The only thing is that you have too have ur power brick at all time so you can get the best resolution and performance.

So far it has worked as had to have the laptop reset. Wasn't done even thought it was Geek Squad checked.

I'm sure that you could mention some degree of user ignorance in this, but what the description of this item absolutely fails to mention is that this device is 100% useless without internet connection/connectivity. I made the purchase so I could have an inexpensive laptop for my presentations on board the ship I work on, but - oh boy - was I clueless about this laptop. I thought that, just like all other portable computers I've owned all my life, I wouldn't need the internet unless I needed to surf the web. However, unlike 100% of the portable laptops I've owned, I quickly found out that, unless this is connected to the web, you can't even sign into it, let alone open up PowerPoint slides, let alone everything else. What a joke.

Geek Squad protection is a must. Super friendly and helpful staff.

Always helpful, you always know you are in good hands with the Geek squad

Great laptop, works well. Just like more usb ports. Over all, love it

This laptop is light weight with a sleep design. I really never use the touch screen but it's a nice option to have.

I called the local store at 10:39 am (3/22) and spoke with Yolanda, who said she was not at the store, but from corporate and was immediately dismissive of my situation. I explained that my ankle was broken in multiple places, my computer was damaged in the fall, and I had purchased a new computer from the store that I needed today for work. Unfortunately, she was quite unhelpful. When I mentioned that someone was coming to pick up the computer, she insisted that I needed to add them as an authorized pickup person. I explained that I couldn’t figure out how to do that and needed alternatives, Instead of assisting me, she focused on explaining why she couldn’t help. She said it was more important that I understand “why” than to receive info on how to get my computer today, that I already paid for. When I expressed that I simply wanted assistance, she responded by stating that I would have to cancel my order and that I would have to wait until Thursday (6 days). I live 6 minutes from the store I bought it from. Feeling uncomfortable with our interaction, I asked to speak with someone else. Yolanda insisted that she was in charge and that no one else could assist me, as she was the only one in that position. After much frustration, I finally managed to figure it out and requested to speak with someone from the "Geek Squad." However, she again claimed that was also her department. After some persistence, she finally transferred me. The experience was incredibly frustrating and left me in tears, with my heart racing. It’s essential to have alternative contacts available for customers who wish to speak with someone else.

You break it, the replace it (if covered). Period.

Protect your investment and please consider purchasing a warranty plan, thank you Rami for helping us out. We are going with the protection plan

Very Nice Computer and worth the price. Its a buy and I would buy it

This warranty was purchased with an item i purchased.

I have this computer for almost one year, I can tell you I'm very happy with it and MSI customer service is amazing. I totally recommend MSI computers.

Use the geek squad protection in the past. Best Buy is great a covering their products and getting it back up and running. Very happy it covers accidental damage.

Always great to have the geek squad, great service

Recommend only thing insurance expensive i wish it was cheaper but i did different insurance on it

very good product everything as expected. Also very well packaged.

Never had to use it. I guess is a peace of mind to have. If you take care of your things you may skip in buying it.

just picked this up today and it's ok. It comes with a 1TB HDD running at 5400 RPM. I would forego the TB for 500GB if it had 7200. The extra space is nice, though. Just not happy with the speed. Good price.