Customer Ratings & Reviews

Ive had incidents where i accidentally spilled soda on my laptop, dropped and cracked the screen, keyboard would wear down and in all situations theyve replaced my device. I sould recommend this tk anyoje buyind a pricey laptop

Very fast laptop - press the on button, put in my password and it’s up and running. This is the first time I’ve had a laptop with AMD chip. No problems so far although I do agree with other reviewers about the large charger-very large compared to other chargers of the same type of device.

I had to hv my computer looked at and they were prompt getting it back to me.

Always get the warranty for large investments. You won't be sorry.

I don't usually purchase extended warranties, but in this case I thought it was wise for the peace of mind. My old laptop fell off the table and the touch screen was smashed. So when I bought the replacement laptop I wanted to be sure that I would be covered if something like that would happen again.

Great service, helped fix my issue quick. Really helpful

Protección garantizada en cualquier momento o circunstancia

Robert of the geek squad unlocked my Microsoft account for me. Afterwards I asked about purchasing insurance for my new computer, and he got on that right away. I then got a discount for being a geek squad member. Robert did an excellent job managing the others waiting for their appointments.

Absolutely love the Geek Squad service. We've always used this service with some of the items we've purchased (tv/sound bar install, Arlo camera install and trouble-shooting, laptop trouble-shooting. Well worth the cost. Would always ensure we have Geek Squad protection for some of the more expensive electronics.

Comforting knowing there is always a solution for any computer problem

When you have an upscale laptop, accidental damage becomes a concern. This protection policy eases that concern. The ease of getting repair work at the local Best Buy is also a huge factor. I've had very good experiences with it and scheduling appointments online is very convenient.

This is a great value add for most things that you purchase that has a chance of breaking within the first couple of years. Great peace of mind.

I love this protection plan it’s affordable and is great in case I break my laptop.

It is very important and also I definitely recommend each and everyone to have a protection plan

Having the Geek Squad 1-year Accidental Protection was the best investment I made. my backpack which was carrying my laptop got wet and it effected my laptop..i took it in for service and because the damage was beyond repair they gave me a gift card with the value of the laptop so I could purchase a new one

If you purchase this plan and have a problem with the product, Geek Squad will make it right. I buy a lot of tech gear, I always purchase the warranty, it's been worth it 1000 times over when I had a problem late in the products life. It's worth the month.

I went in twice with a problem with my laptop. Both times the “geeks” took the time to answer my questions, explain to me and did not make me feel stupid. I really appreciated their help.

Being able to purchase the Geek Squad protection plan on an open box item was tremendous! The peace of mind that comes with this protection plan is well worth the additional cost!!

So nice to know its there if I need it. I have it ready in case.

Recommend purchasing the added protection and access to the Geek Squad expertise.