Customer Ratings & Reviews

It’s an awesome laptop for general use, the less apps you download the better off you will be.

They have never let me down. When my computer's screen shattered they got it all taken care of and sent out the same day. I was then givin a bestbuy card with the same amount I paid for it,to get a new one. They also have never let me down when I needed my phone fixed. Highly recommend and will continue to use them.

I needed some help with my screen dying and they fixed the issue

Talk about protection and knowledge all wrapped up in one item. Pennies a day is worth a fortune when you have a problem and no knowledge of how to fix the problem. But, when you have the Geek Squad on your side and working for you, life is a breeze. Thanks for always being there when I need you.

Best warranty to purchase, most stuff i do add the warranty

ALways good to have accidental coverage on an expensive gaming laptop!

After being able to take full advantage of the 3-year warranty on my previous computer, purchasing it for a new laptop just made good sense

Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself! Note: I think I was asked to write this review in error as one of the 2 purchases of this was actually for an item rung up in error resulting in both the item and the geek squad total tech support being credited. I wrote the review snyways...

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

I was going to get total protection but you have to renew every year at the same price as this 4 yr plan granted it doesnt have a couple of things the total has but to get 4 yr protection for roughly $200 vs total protection after 4 years $800

It is grate to have Greek because if I brake something I know they will have my back and be on my side so I have no worry’s at all of losing or braking my stuff Worth my money

They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!

Agent looked at my dieing laptop and made great recommendations

My brother spilled juice on my laptop and geek squad did the best they could to fix it thanks to geek squad.If I didn’t have geek squad I would’ve had to buy a whole new laptop.

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.

I haven’t had to use it but I love the peace of mind of knowing it’s there. I’d recommend this product!

I absolutely love this laptop. My daughter ended up "stealing" it from me to play Roblox on it, so I started looking to get a replacement and am so bummed they don't have this or something similar to it anymore :(

is the good to have your devices covere, you never know what will happen

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!