Customer Ratings & Reviews

We purchased this accidental protection on an item and actually had to use it! Our item was replaced with a better one because the item we had trouble with is no longer available.

Wife love it she uses it everyday everywhere easy to hold and fold great keyboard

Glad I purchased this when I bought my laptop for work. Now if something happens and I need help, I can just use my protection!

Easy and worth having. Especially on purchases over $100.

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

I had trouble setting up my new printer - software and printer. Maria Lourdes at the Geek Squad was very patient and thorough

A must have. With kids at home, you have the risk of spilling liquids or dropping the laptop. This covers accidental damage, so go for it.

Protection plans as usually a good thing to get in addition to manufacturing warranties. Always check what coverage you have included.

When I purchase a product, I read the reviews to see how it holds up. If there are any problems indicated with the product, I buy the protection plan thru the Geek Squad. So far, I am been very lucky and have not had to use it, but it is there if I need to use it.

Haven't had to use it yet but knowing it is there for everything it covers is excellent. Great peace of mind knowing this coverage plan is there in the event anything were to happen to the device, especially since it is owned by my teenager.

The cracked screen was promptly and complimentary repaired, which exceeded my expectations.

Makes replacing amd coverage easier if something happens

Purchased this 2-year plan as insurance in the hopes I do not need it, but with the comfort of knowing if something goes wrong, I have the Geek Squad behind me.

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

The team is a great option whenever you need help.

We'll I hope to never have to use their services, not only is the extended warranty well worth the price but the peace of mind and the good reputation of the geek squad make it a no brainer.

Expensive protection needed for non technical types who don't have light touch with electronic equipment. Long term college protection planning. Doesn't cover software only hardware physical damage. Doesn't carry over to new computer even with two years left on the plan after older computer couldn't be repaired, sucks

So helpful, I always buy the protection plans and Best Buy has been great to help me. Never had an issue with them yet.

I don't like extended warranties and believe they are a waste of money. I will, however, buy the Geek Squad warranty on laptops due to the tendency for screens to crack. The Geek Squad warranty claims to cover accidental breakage so i purchased this specifically because it's a pain to replace screens.