Customer Ratings & Reviews

Got this because you never know what older teens are doing or thinking. They could very easily spill something on a laptop.

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

My second computer to fail me in 2 months but they took control of the situation. Definitely worth the extra bucks

Excellent value for piece of mind with the laptop I purchased for my granddaughter.

Good value for the price. Gives me peace of mind if item breaks.

Definitely helped when it broke and it was free to fix

Geek Squad is definitely a must on all purchases when possible. they have saved my behind on more then one occasion

I hope I never have to actually use my warranty but I know it will at least be painless since it's with Geek Squad

Geek squad service is definitely with getting! We purchase it with everything we buy.

I was not too worried about my computer knowing that it was protected

I got if for my laptop. I've not had to use it yet but it's better to have it and not need it than to need it and not have it...

I'm very happy about my purchase. It is extremely user friendly and does just what I need. The keyboard does not light up but I can live with that.

They have great knowledge. Glad to have a protection plan.

Very happy with the quality. Excellent service too.

It's always a recommended idea to purchase protection width any item. It is a good plan for the price.

Protection plan for extremely valuable equipment!!

I recommen everyone to use the Geek squad because it’s really helpful for your devices in case of accident

Always well worth the few dollars for extra value and protection.

Laptop stopped working after 1 month. Took it in store and it was shipped off. Didn’t even take 2 weeks to get replacement.