Customer Ratings & Reviews

The laptop was very efficient for the years that I had it. The programs are all very useful and the screen is extremely clear along with the touch screen it overall is a very nice laptop for a beginner or student.

This laptop (with this configuration) cost $1499 on sale. At that price you're getting a 1k 165hz display, 16:10 aspect ratio, good I/O ports, and an overall pleasant gaming and viewing experience. The few quirks it does have are the motherboard being inverted, so if you ever wish to use the extra M.2 slot and/or upgrade ram you will have to get your hands dirty and most likely void warranty. There are workarounds on this of course, such as using an external SSD connector, if the previous method isn't for you. Just arrived today, will edit review the more I use it but so far it has been a pleasure to use with the 8-core i7 and 3060.

I cannot provide enough praise for the Geek Squad at Warwick RI under the leadership of Corrine. She is amazing. The team is knowledgeable friendly and professional They made the post process of buying a new laptop and setup etc a stress free experience. Highly recommend the services they provide. Well worth the cost!

If you are as clumsy as me, this product is FOR YOU! As a student, I am always find myself multitasking which can lead to expensive mistakes likes spillages. This product takes my mind off those worries as i know my equipment is protected.

Haven't had to use it yet, thank goodness but it's super comforting to know it's there! I have a Yorkie that thinks getting on the table is AWESOME! Unfortunately, he is also totally oblivious to knocking over drinks or anything else he feel like is in his 'way'.

This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.

I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.

I haven’t had to use the Geek Squad Protection Plan yet, but just knowing it’s there gives me real peace of mind. My kid takes his laptop to school every day, and accidents can happen—drops, spills, or just wear and tear. It’s comforting to know that if something goes wrong, we’re covered. The plan was easy to set up, and the coverage seems thorough—from hardware issues to accidental damage. As a parent, it’s one less thing to worry about. I’d definitely recommend it to anyone with a student who relies on their device daily.

I love the geek squad service. they are so helpful and fast. I add this with bigger purchases to insure my products against damage. I returned a product that got damaged before and it was so easy no hassle so I make sure to add this every time now.

This review is based on my past experience with Geek Squad Protection. Responses to request for service and advice were always prompt and on point, and each of the squad members were patient with me and knowledgeable about service and my computer.

I purchased an expensive gaming laptop from Best Buy. The added protection and Geek Squad support was essential to ensure I have nothing but fun gaming success with my computer without worry.

Haven’t used it yet but I do trust them I’m taking care of my computer I really do appreciate this computer

Very professional and quick service. My daughters computer got a virus right before school started and the week squad fixed it in time for school! This service is worth gold!

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

This was a lifesaver! My kids computer turned itself off, wouldn't turn on, and smelled like burning when we tried to charge it. We took it to them, they replaced the motherboard, we brought it home, before we even got it set back up, the whole thing happened again. We took it back. They sent it out again. It came back. It was apparently still broken. They traded it out for a not broken or preused computer. We are super happy! Plus the people there were just awesome! I am immunocompromised, as soon as they found out, they started using hand sanitizer, masks were pulled out, the works. I absolutely the adored how well taken care of we were!

Geek Squad Protection is a must-have! I never purchase anything without it; it's inexpensive and have used it on several occasions. It is definitely worth the extra few bucks in case something happens to any of your devices.

This protection is definitely worth the price. If you ever have a problem, all you have to do is contact them and they can help.

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

Best Buy Geek Squad is the BEST!! I've rarely had issues with products but when I do Geek Squad is on it!!

Good so far Happy that I have not had to use the protection. It does give peace of mind