Customer Ratings & Reviews

I'm glad to have the geek squad on my side if anything happens to my new computer. I won't take my computer anywhere else but to them...

I always go to Geek Squad whenever I have issues with anything. They are so friendly! Super knowledgeable employees and they walk you through the whole process!

I haven't had chance to use thankfully but I do have a kiddo so I'll probably need it later on. The person who helped me check out was super informative about it.

This extended service is the best, even though you get 2 yrs with total tech. I recommend the 3 yrs . It help me get refunded n get another new computer

Hands down the best thing to spend money on! When my Lenovo Yoga died after just 2 years, they replaced it. I bought an HP Envy instead. Worth the money!

These guys are so polite and work extremely fast <

Such great service in store, online and delivery. Love it.

Awesome service. I arrived quite early for my appt and Caleb handled my issued quickly and effectively and explained everything well to me. Thank you so much!! You rock Caleb!

Good plan to have. Would recommend this to have for insurance.

The protection plan is a must have. Never had any issues when needing something fixed.

It came with my Total Tech membership, how can I go wrong? Most things still work many years after 2, but if they don't BB makes it easy to swap out for a new one. :D Get a Total Tech membership and see what I mean.

Love this hp Chromebook. Holds a good charge and works great. Employee was very helpful and kind. Great value for this laptop. Highly recommend.

Got 3 years of protection, on my new laptop, and I had use this in the past, Best buy is the best on the insurance programs, when I had used i go to customer service, no questions asked, they just replaced, I have a lot of confidence with Best buy..

Get the Geek Squad for any and all purchases!! Spend a little extra for more peace of mind!

To be honest, I don’t know what exactly I paid for, but I think it might help me. I don’t understand what these guys are supposed to do for me and for my laptop.

I always purchase Best Buy's Geek Squad Protection Plan on almost every high ticket/price item I purchase from Best Buy. So far, I have never had any issue(s) with my Geek Squad Protection Plans on any item found to be defective covered under the plan.

I purchased this protection for my granddaughter's HP Chromebook. I just purchased the Chromebook so haven't had a need to use it yet but it is great knowing they are there to help when/if she needs it.

love this they are so nice and very helpful and always available

Very nice, if they do not get to fixed they give you the credit

What can I say other than, “The Geek Squad is simply AWESOME!!!” They are Kind, Respectful (Great customer service…which is VERY Important!!!), Knowledgeable, and VERY Patient with my many questions!!! I Trust them!!!