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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3782 reviews

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  • Value

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,782 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Works amazingly. Recommend this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    0 help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the extra coverage because I knew I would need some assistance with my first pc. Sure enough, within 2 weeks I had my new pc at the store due to over heating. The guy tells me the coverage I purchased equals them shipping off my pc to their “tech center” which would take about 3-5 weeks (which is wrong) after being persistent & showing my receipt he said never mind, they could look at it in 3-5 days but if they find anything wrong with it, they won’t replace the parts, which is the exact opposite of what the geek squad rep told me over the phone, who said that for example if my fan was causing my over heating issue they would install a new/better ones. Clearly not the case. I asked this guy multiple very standard questions & he said “I can’t answer that without looking at it first”. Went into Best Buy eager to learn about how to repair my pc & basic pc knowledge, ending up leaving Best Buy & just returning the PC because I’m not dealing with this headache. 0 help from the “experts”

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xcellent help every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always available to help fix my computer back to working order speed and protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was just as expected and would refer to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this service, no matter what might happen, I am covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good Idea for a place that sells compuers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have depended on the geek squad for quite a few years now and they have never let me down!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use them except 1 time and they helped me in a quick and timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I’m buying for my kids, I have to get it for my peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this insurance and love best buy. Everyone needs to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up computer system quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always on call and always with correct answers and solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, it can come in handy if you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I love keeping my purchases protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this with every electronic I buy if they can’t fix it they will replace it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents helped with questions I had about setting up the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection package

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased 2 year protection package. has come in handy already.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and support with out needing to save receipt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have. Agents are always helpful w all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need insurance get this. They got your back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. Always so helpful and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has only a short wait,& friendly folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has only a short wait, friendly folks and fast service. Well worth the money

    I would recommend this to a friend