Customer Ratings & Reviews

I recently had to use my 2 year protection plan to replace and item that I’d purchased a year ago. It was seamless and because the item couldn’t be fixed or replaced we were refunded the total of the item and we were able to get a comparable item and not come out of pocket a dime. I highly recommend getting this, especially for large purchases or gaming items for kids!

I highly recommend getting Geek Squad protection with any computer purchase, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

The Best Buy employee did not try to "over sale" the protection plan. He just told us the benefits vs. the manufacturer's warranty only--being able to come in physically to a store for repairs vs. having to ship items out. And we were sold!

Add so much value to my purchases. I would not want to make a purchase without it.

Not a bad deal if you consider the price of some of the individual components and labor together.

The remote support from the geek squad is great when you can get it. They were so busy during the virus that it was impossible to get someone. They had a 10 hour wait time but that was ridiculous then when I called back in 10 hours it was still another 10 hour wait time. The geek squad in the stores it much better. When I have a slow computer it is nice to have someone remotely go into it to clean it up.

Computer is perfect for my needs. So much faster than my previous one and much easier to use. Best Buys agents were so helpful and delivery couldn't have been faster. Thank you!

I love geek squad. Always have, easy to put in a request, easy to walk in or call over the phone and get it resolved. Great insurance for an affordable price.

Purchased a gaming desktop for my Granddaughter for Christmas. Due to supply shortages it was necessary to puchase well before the extended store holiday return period. I did setup and check the PC thoroughly upon delivery. Everything tested good, but the Accidental Geek Squad Protection provided an additional 3 years of peace of mind. Can't beat it.

I love the peace of mind of the Geek Squad warranty. it is why I buy from Best Buy. my experiences of having support for my purchases years after I buy a high dollar item makes me very satisfied with theses warranties

We always buy the protection when we get an expensive Electronics product. It was well worth the money on our last purchase. We bought an active 2 watch for my wife for Christmas and it had a glitch in it a few months afterwards. They replace the watch at no cost with a new one. Like I said well worth the money.

My 13 year old saved his money to buy this on his own. He easily set it up in about 20 minutes and has been using it non stop since. He loves the lighted fans and that it works faster and smoother than his old gaming PC that he had for a few years from his brother. We are never disappointed with Best Buy!

I bought this plan for all my big items. WELL WORTH THE MONEY! And tied in with my BEST BUY membership, and use of the geek squad, it saved some heartache on a item that stopped working. As always: READ ALL YOUR PAPERWORK BEFORE SIGNING… ask questions and be sure you understand how it works. It sure saved me some problems and loss of funds! HIGHLY RECOMMENDED!

Great piece of mind for the value...definitely worth it.

All i will say is accidents happen and its best to be prepared, specially if you plan to move, have little ones, or just happen to have one of those days.

It's feel a relief knowing that you are protected from virus

I have never had an issue using my geek squad protection at best buy. it's genuinely worth it. they honestly do the best plus more to make sure you are overly satisfied. so honestly, I prefer to buy most of my electronic stuff at best buy even if it cost more because their geek squad protection is by far the very best. at least in all my experiences.

I refused getting this service before, because I thought it would be pointless. On one of my last buys I decided to get it on a whim and it saved my life, super easy to return an item that is not working correctly, I was able to swap it for a different item that I actually like. I would recommend this protecting service for any big or small purchase.

It’s best to have geek squad services for all your electronic needs... trust me. It takes your worries away and it takes care of all your devices needs. Had all my phones repaired there... bought a new desktop and had all my files transferred by them. They took care of everything with no problem.