Customer Ratings & Reviews

Agents are always there to help with any issues or replacements. Really an excellent service. I always include this with my purchases at Best Buy.

I had a problem and it was solved thanks to geek they are the best

Tried to refund a geek squad warranty, was told by corporate it would be no issue, they gave issues and tried to keep my money on a gift card for there store. Ive has 1200 lost in a gift card before with Bestbuy. It was terrible service and the red head manager was laughing the whole time. Terrible character for a manager, a person at that. I work hard for my money as we all do. For a company to take my money when it can be refunded to my debit. He as an employee went Against there policy. Just spent over 1.5k in February of 2025 to be treated like this.

The Fort Gratiot IT staff is awesome! Very knowledgeable, very customer orientated and willing to spend the time answering ALL my questions and addressing my concerns. As+++ Gerk Squad!

I love this laptop. It was the best thing I bought in a long time.

It’s great to have the geek squad to contact or bring item to for help

Because the Geek Squad is so dependable I didn't hesitate to add them to my new all in one computer.

Love their service hasn't let me down yet!! Geek squad rocks even after the warranty is up!

I always purchase warranties on any item I buy. The last time I did, it was well worth it because it had a manufacturer defect,

A protection plan is a must for a desktop, laptop, or tablet. Provides peace of mind. Geek Squad gives great service. Highly recommended

never had an issue with Geek Squad warranties. We buy them on all major purchases where peace of mind is important to us.

I have not used it yet but it never hurts to hire this insurance

I recommend getting this on technology. Technology is great but it isn't the best, get this in case your product breaks, it has saved me a lot of money.

brought item home, unpacked and during a move the screen cracked. i brought to geeksquad and they replaced the screen without any questions! only issue was the time for repair. took about 2 weeks from the date i dropped it off to the time i received item back

Awesome to have protection when you need it most snd don’t want big unexpected expense

The agents connected my tv and sound bar effortlessly.

great because accidents always happen just remember to tell them you have a plan you go in to get them replaced or fixed.

1 year of coverage was a good value when compared to the cost of replacing my brand new PC if there is a power surge (my last PC was damaged during a storm and I did not have this protection).

A must have for any electronics or appliance purchase. Cant go wrong with any package from Best Buy.

When I purchased the warranty I wasn't sure I needed it, but after seeing how my children have handled the computer I am glad I got the 3-year protection