Customer Ratings & Reviews

They came by, setup the surround sound correctly for my TV without a hassle, really friendly

Great fast and friendly service. Would highly recommend.

Haven't had to use this yet, but having it there when I need it outs my mind at ease

It's been my experience that you need to purchase for peace of mind. You never know what could happen down the line and this protection plan covers you completely.

Nice to have when items break. I only purchase and insurance plan from Best buy as they stand by their service plan.

The guys at the rockaway nj facility are great. They help us with several of our phones. They even went beyond to figure out the problem. We are grateful for their knowledge and how polite they are .

Geek squad has always been there to help when I've had a problem highly recommend for alll purchases

Geek sqaud always has my back with any devices or appliances i purchase at best buy. Its a no brainer when it comes to adding protection. All good experiences here.

A must have, peace of mind when purchasing any electronics .

I didn't have a need for this service for years - I am so glad I have the protection now. Accidents do and will happen. Great to have support!

I love this because if anything happens to my computer in the next year that is not covered by the warranty I don't have to worry about it. Within a year of I will not have saved up enough to replace my computer so this is a great alternative

Always better to have accidental protections and not need them. With the lifestyles today I always buy the warranties with all electronics.

being an older person it made sense to have a go to place for tune ups if nesscessary

Was offer the promotion. We are happy to have some support if we need .

recommend the protection plan to anyone that buys anything..............................................

Geek squad is the BEST thing that best buy offers to customers absolutely love them!

Great deal ! So glad to have it in the back pocket

Love having this protection. I have used it in the past for various other items purchased. In my view, very well worth the cost.

Tried to refund a geek squad warranty, was told by corporate it would be no issue, they gave issues and tried to keep my money on a gift card for there store. Ive has 1200 lost in a gift card before with Bestbuy. It was terrible service and the red head manager was laughing the whole time. Terrible character for a manager, a person at that. I work hard for my money as we all do. For a company to take my money when it can be refunded to my debit. He as an employee went Against there policy. Just spent over 1.5k in February of 2025 to be treated like this.

I never go without the Best Buy protection plans. They always take car of it if something goes wrong. The customer service is amazing.