Customer Ratings & Reviews

The price of a Geek Squad warranty is quite expensive. There should be an option to download a hard-copy of the warranty - just in case.

I bought an HP tower with an I3 CPU for $299, $100 off regular price of $399. I used my savings to buy Geek Squad Protection for 3 years. If the computer doesn't work, I take it to my local BestBuy store and they either fix it or give me an equal (or better) new one. No having to box up and send off! I really like the convenience!

It’s always a good idea to buy a three-year protection plan when you buy a high dollar gaming computer. I’ve learned my lesson in the past and I won’t make that mistake again. I highly recommend a three-year protection plan.

I have not used geek squad service yet however it is best to l have this if anything happens in next three years. Save money in the long run.

Everyone was so helpful finding the right pc for me!

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

Nice to have peace of mind for the next 2 years that Best Buy will take care of my computer if something happens to it. It is simply insurance for your computer at an affordable rate.

I always buy this warranty for all my electronics. The only bad things is if I need to replace something, it wont cover the current value of the merchandise. It has to be up to the amount I paid originally not the current value. Not so good if you get something on sale.

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

I purchased an Open Box all-in-one computer in the store. The sales agent did check it out before I purchased it and it was Geek certified. However, I opted to purchase Geek insurance as a "safety measure". I feel it's worth the price.

Always their to answer questions, whenever I was in a bind I could always count on the geek squad to bail me out of a crazy situation

Smart investment and always saves time and stress. I buy the geek squad protection on all my Best Buy purchases.

agents were all friendly and the one I worked with was very professional and knowledgeable and was very patient with me and my lack of computer talk or lack of...never complain or irritated with ny calling things "that thing that you push and not sure what i did but"

the best protection i have i was able to use it to repair my phone and i pad at no cost, they also installed washer and dryer as part of the service. only issue is how long it takes to get in to see a geek squad member. hopefully it will get better

Quick to respond and quick to do their job. Excellent service!

My son destroyed his computer on the 2nd day of use. I was able to return the computer with ease and was issued a full refund when the computer couldn’t be repaired. The Protection plan is a great asset especially for when you are purchasing for children.

One of the best purchases help protect my pc from additional website and spam. Love it!

I got a full refund, although in store credit, for a computer that i bought which which broke down just 2 months out of manufacturers warranty.

Geek squad installed my new Television, Internet Expanded EERO Service that has improved reception and quick and excellent access for internet phone systems.