Customer Ratings & Reviews

My son destroyed his computer on the 2nd day of use. I was able to return the computer with ease and was issued a full refund when the computer couldn’t be repaired. The Protection plan is a great asset especially for when you are purchasing for children.

One of the best purchases help protect my pc from additional website and spam. Love it!

I got a full refund, although in store credit, for a computer that i bought which which broke down just 2 months out of manufacturers warranty.

Geek squad installed my new Television, Internet Expanded EERO Service that has improved reception and quick and excellent access for internet phone systems.

Absolutely down right a scam. They only offer one type of insurance when buying from them and it doesn’t even cover most of what could go wrong. Very displeased with being turned away at the counter with the reason being they didn’t cover the issue under my current plan yet they didn’t check to see what was causing the issue, run a diagnostics check, or even go further then plugging it up and saying oh well it’s x issue can’t help I could charge you to try and fix it but we can not promise this will resolve the issue nor will we check to see if it did resolve the issue. Didn’t care enough to help someone resolve this issue or even make sure they knew that it wasn’t covered under their protection plan. MAKE sure you know what plan your buying. DO NOT count on them to even try helping after you walk away with your product. Please be careful with this they will take your money and not think twice

I took my old computer to the Geek Squad desk. He looked at it and suggested I take a look at the newer computers. He's the one that said Best Buy had financing and I didn't know that.

They have not yet had to use it on this particular product. But I have had it on other items, and they great fixing any problem that might come up with your product.

After 2 years my 50 in insignia died within 2 days the geek squad was at my home decided it could not be fixed they refunded the purchase price and i went to best buy and purchased another tv in 2 days great

Geek squad is very professional and has been able to fix my computers many times. I would never purchase any computer without the protection.

This is something that I'm not that sure about but I'm sure I'll enjoy just as much one more time I feel the prices are the best I've seen around

Best Buy will always have my business. Thanks a lot Best Buy.

I actually didn't need help setting it up and I am not tech savvy I feel good with 5 kids that best buy has a warranty for about everything and I know that if it gets broken I didnt waste 600 the extra 200 for 3 yrs os well worth the piece of mind.

I was told if we had problems it would be fixed on site,not true it would be sent out,three week turn around.False advertisement

This is great for my computer and comes it handy. This is a must buy warranty

I have had someone try to scam me through an email and Geek Squad took care of removing anything they had on my computer and cleaned up my computer. I realized it was a scam in time and Geek Squad saved me.

I could not manage my computer business if it were not for the Geek Squad and their all-inclusive protection plan. The service is quick and the technicians are professional, polite, patient and extremely knowledgeable. Save yourself a lot of stress and time and let Geek Squad move you through your problems quickly!

When you purchase products from a store you look at who is selling you what your buying and me personally best buy has a astounded reputation for good products and customers service anything they sell and any services they offer you can count on it.

A must have for a gaming pc. Gives you peace of mind

I highly recommend for everyone to buy a warranty protection plan when it is necessary. I highly recommend in some cases to purchase a warranty protection plan for certain products. Best Buy is a company that I hope never go out of business.

Best Buy has 1 of the best plans out to give you a warranty and repair on items. Don’t Buy without