Customer Ratings & Reviews

Hope NOT to use it - candidly, the only item in my list of new computer equipment I bought the one yr warranty on. Yes, Dell gives a one year warranty on the equipment. But in reality, it is simply easier to take to store for service.

Yes, i would recommend this review to a friend definitely good service.

I paid for this, what I don’t understand is if it’s covered by geeksquad the problem is listed as normal wear and tear I’ve had the pc for six months but I was still charged $100 plus tax for diagnostics and informed that it’ll be out of pocket if parts need to be swapped out. What is the point of buying a warranty if it fees like nothing is covered?

I purchased this for my son to protect his Gaming PC

No help was given. Needed apple support as ticket submitted no acknowledgement whatsoever

I highly recommend extended protection plans. Has come in handy for me.

Always get one on large purchases, never know what s going to happen.

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

I ended up purchasing total care to fix my computer issue. When I needed the fix, they acted like this 2 year warranty wasn’t enough and I needed total tech.

I didn't realize that I was not paying for help setting up; just if broken. Waste of money if you ask me.

I ordered a computer with Geeek Squad 1 yr plan and this was a mistake. I meant to put 3 year plan. While the computer was in the warehouse they refused to change it to a 3 year subscription even though the computer had not shipped yet. I called within 24 hours of purchase. Made no difference to them. Totally inflexible so I will refuse computer delivery and it will be sent back to best buy at their cost. The plan had nothing to do with the shipment of the computer, it was just a piece of paper.

When you invest a few pennies in to a piece of electronics you at least want to keep working until you have it paid for - whether be in coins or the purpose of the original purchase.

Glad to have professional backup and help if/when needed.

Bought with my new pc. Can't really rate it because I haven't had to use it yet, but it's nice to have

Good service. Never had to use it but they claim to be able to provide a warranty on your products.

Protection for 3 Years yessir this is a guarantee must have if you tend to have children around or you just are clumsy

Always available. Multiple ways to connect. Very friendly.

I Hope I don’t have many if any problems with my purchase

I like the stress free feeling knowing it’s protected

open box just like to have extra protection for safety