Customer Ratings & Reviews

I think of this as insurance. At some point it will break and this should take care of it.

Great protection plan. A little pricey but wanted to take the physical damage plan since I have a little one who likes to try to play on the computer.

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Geek Squad is the best protection plan I have ever came across

Purchased the protection for the large items I got my children

Great service and product! Thank you so very much!

This is great to have formy grandsons first computer system.

I made the purchase, Just in case, I’m completely covered.

The personnel were very kind and polite, they help you very much.

The agents and customer service are very excellent

hopefully i never have to use the warranty but I'm sure it will cover it

Geek squad was extremely helpful in every question that I had

I always get the geek squad protection and it is so worth it

They solve the problem by refunding the broken computer and providing options for another

will fix anything and good for the price would recommend

Its great for any device or electronic device. Totally worth it

I’m so glad I bought the protection plan. I highly recommend this

Geek squad always took care of me with Geek squad protection. No hassle

If something goes wrong, no need of worries. Peace of mind.

I know if I need help, the Geek Squad is only a phone call away.