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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3753 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 3,753 reviews
  • Rated 5 out of 5 stars

    Laptop not responding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Sqaud help solve our problem on the 1st visit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had great experiences with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Important!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for when something goes wrong. Highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection but it needs to be cheaper also.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    0 help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the extra coverage because I knew I would need some assistance with my first pc. Sure enough, within 2 weeks I had my new pc at the store due to over heating. The guy tells me the coverage I purchased equals them shipping off my pc to their “tech center” which would take about 3-5 weeks (which is wrong) after being persistent & showing my receipt he said never mind, they could look at it in 3-5 days but if they find anything wrong with it, they won’t replace the parts, which is the exact opposite of what the geek squad rep told me over the phone, who said that for example if my fan was causing my over heating issue they would install a new/better ones. Clearly not the case. I asked this guy multiple very standard questions & he said “I can’t answer that without looking at it first”. Went into Best Buy eager to learn about how to repair my pc & basic pc knowledge, ending up leaving Best Buy & just returning the PC because I’m not dealing with this headache. 0 help from the “experts”

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped hook up my printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents have been very helpful. I will use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great insurance to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has answered all questions and work hard to help out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, back up warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection plan is the best, they stand behind it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that whenever I have any difficulty on any set up geek squad will be there to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice to know that I have coverage in case anything happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have when you have kids!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just great to have this when your purchasing items for children !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome products definitely recommend getting this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use yet. Hopefully I won’t need too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any big ticket items I always get protection. And I’ve never had an issue with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used it up to now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use my Geek Squad protection up to date so don't really have an opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Standing by

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet. Hope I don't need it. Ha.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like to have this protection.. peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Works amazingly. Recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use them except 1 time and they helped me in a quick and timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection is the best. Pretty much have the protection on all important devices.

    I would recommend this to a friend