Customer Ratings & Reviews

Bought with my new pc. Can't really rate it because I haven't had to use it yet, but it's nice to have

Hope NOT to use it - candidly, the only item in my list of new computer equipment I bought the one yr warranty on. Yes, Dell gives a one year warranty on the equipment. But in reality, it is simply easier to take to store for service.

Great help very knowledgeable wait time a little long overall experience good

Power drags when encoding video but overall good for the easy stuff.

I wish I had been made aware at time of purchase that apparently this does not cover online support. That is a whole other SEPARATE CHARGE. You have to purchase another plan in order to get online support. And what is also bad is I never received the e-mail detailing what this plan entails. Not sure if this is actually worth the $169 I paid for it. I am disappointed and feel a bit ripped off. So now I have to unhook and drag in a computer system that is not performing up to par based on Benchmark results. A 2 month old computer system that cost over $1300 that my husband got for me.

I didn't realize that I was not paying for help setting up; just if broken. Waste of money if you ask me.

I purchased this for my son to protect his Gaming PC

Yes, i would recommend this review to a friend definitely good service.

I ended up purchasing total care to fix my computer issue. When I needed the fix, they acted like this 2 year warranty wasn’t enough and I needed total tech.

Bought an open box computer thinking that if something went wrong it would be covered. Unfortunately this protection is misleading and my only option was to pay for another $180 plan.

I highly recommend extended protection plans. Has come in handy for me.

Always get one on large purchases, never know what s going to happen.

Protection for 3 Years yessir this is a guarantee must have if you tend to have children around or you just are clumsy

Havent had to use it lets hope it stays that way..

If I ever have the need for them it'll all be good. I'm no computer genius so ..

When you invest a few pennies in to a piece of electronics you at least want to keep working until you have it paid for - whether be in coins or the purpose of the original purchase.

I ordered a computer with Geeek Squad 1 yr plan and this was a mistake. I meant to put 3 year plan. While the computer was in the warehouse they refused to change it to a 3 year subscription even though the computer had not shipped yet. I called within 24 hours of purchase. Made no difference to them. Totally inflexible so I will refuse computer delivery and it will be sent back to best buy at their cost. The plan had nothing to do with the shipment of the computer, it was just a piece of paper.

Glad to have professional backup and help if/when needed.

Even though the extended warranty starts after the manufacturer warranty, it starts losing value immediately. We purchased a 2 year extended warranty that extended the manufacturer's 1 year warranty on our computer tower. However, when we had the unit serviced under the manufacturer's 1 year warranty due to performance issues, Best Buy "totaled" the tower and gave us a full refund. HOWEVER, when we purchased the new tower, we had to pay EXTRA for the new 2 year extended warranty. Even though we were still within the 1 year manufacturer's warranty, Best Buy charged us extra to purchase the extended warranty (on top of our refund for that warranty) because some of the time had lapsed. So, you purchase two extra years which are supposed to start after the manufacturer's warranty, BUT the time starts ticking immediately in regards to to the value of the warranty.

Always available. Multiple ways to connect. Very friendly.