Customer Ratings & Reviews

Always available. Multiple ways to connect. Very friendly.

I Hope I don’t have many if any problems with my purchase

When I brought my computer to Geek Squad, the team member refused to run a diagnostic on it because my monitor didn't have a warranty. I paid over 1k for this desktop, and I do not help fix my laptop because it does not have a "Best Buy" monitor.

stopped working. It was running very slow and now its stopped working withing 7 months of purchase

The Computer is great overall!!! But when it comes to the protection plan that I have purchased, it should not take approximately 2 months for me to receive a replacement keyboard. I have dealt with constant calling to get help to resolve this issue just to be running around in a circle because someone on their end wasn't doing their job. Anyhow!!! After darn near 7 times speaking to multiple agents, supervisors as well as having this matter escalated 2 times. I finally gave up, then boom, 2 weeks later after the month long cat and mouse back and forth, the keyboard was finally delivered. I expect that if I paid for a protection plan and having so much trouble, I should at least be compensated in some way shape or form. BEST BUY, I LOVE YA'LL BUT YA'LL NEED TO DO BETTER!!! Customer service was nice when having to speak to someone, but there was a few in between, who seemed so non chalaunt and dismissive!!! If you don't like your job, get another job!! But don't treat paying and supportive customers like CRAP with a CRAPPY attitude, when we customers are the ones dealing with the problems at hand and just simply calling in to get the problem resolved peacefully!!! I would recommend Geek Squad of course, but please do better!!!! I spend lots of money on different accounts whether, online or instore , cash or credit!!! and when I spend, I spend...Because I LIKE NICE THINGS!!!!

open box just like to have extra protection for safety

Feels safer than not getting it, if I didn't get it, probably going to wish I did. I got it, will most likely not have to use it.

Didn't use them. Really can't comment about the service.

I like my laptop but I prefer a desktop. But it is convenient to travel with.

Used geek squad before, always happy with service.

Make sure customer service who books appointments knows what the hours of the store are. Booked me for an 820 pm appointment, store closed at 8 pm. Complete fail.

I purchased Kaspersky internet security. I tried four times to fix an error message with the online services and still have the same error message that I am not protected. I have Norton 360 with my ISP but let them talk me into Kaspersky. On my last attempted I was told to take my computer back to the store. I have only had it for 3 months. I also completed a survey expressing the same and have heard nothing. I have purchased over 7K in merchandise in the 2016-2017 and there seems to be no care about retention. Like the survey I mentioned I am sure there will be no attention to this rating.

Geek Squad is a joke. They want to try to repair before sending it out . To the manufacture wasted your time. Waiting for days

I bought the iBuyPower-SlateMR Gaming Desktop SKU# 6500551 for $799.99 I would have been better off using that money to go to Las Vegas and having better luck than I did getting this system to operate with any consistency. It froze up while playing a game or just being on the internet. I sent it to be repaired via Geek Squad and yes I purchased a service plan too. I got the system back with the claim it was working fine. Soon after it went back to freezing up again. Thanks Best Buy for nothing.

when I purchased my new computer. This offer popped up to purchase and I thought OK so if I have problems I can take it in to be worked on. The whole reason for buying from Best Buy. Well it doesn't cover my computers issues right now it only covers damage due to dropping breaking the outside. Well this is a desk top not a laptop. When I purchased that wasn't what I thought this was. I don't know why the offer popped up when I was purchasing a desktop. Now my computer is broke and if I pay another $200 I can get it fixed. I won't do this again.

Yet to be determined, haven’t had to use yet. Ive only had for about a month

PC I purchased messed up so took it to geek squad and didn’t get any updates when it was sent off. Finally was told it could be exchanged for a new PC after I called. Lots of false information given and spent months trying to figure out how to get the exact same product and protection plan I had. Customer service was not very helpful and supervisor I spoke to was rude and talked over me. Issue has still not been resolved because they keep sending me to talk to different people.

Cannot really review because I haven't needed it and that may be a positive thing. I don't want to have to use it, really. But I paid for something I didn't need or use and that's not a good feeling either.

this helps me because i am really clumsy and I tend to do a bit of oopsies

If you want protection you can count on from people who know tech , pretty good. It's why I pick bestbuy for most gaming things