Customer Ratings & Reviews

Useless when you have the manufacturer warranty. Would not recommend.

Not sure I understand how geek squad works. My ox was a lemon. Never worked. I had my PC returned. What happened to my money? What happens to money I paid for geek squad protector when the ox was returned? I just loose my money?? Or did you use my protection plan to “return” the broken pc you sold me?

They look at you like you’re stupid when you don’t understand anything

Bought the service plan in case of any issues with my computer. I have purchased extended warranties for other products, such as a 60" TV. When it broke best buy had me bring it back to the store. At which point they gave me a gift card for the price of the tv and the remaining warranty. AWESOME!!!!!!

they were no help in solving the issues with set up

To use it you need to send your computer out for two months. Working remotely that’s not possible. The associates make commission on selling geek squad so they always push it

Horrible. I bought warranty for a reason and it makes no sense if they convince you to buy warranty for them not to do anything about your device.

010000083093142476839414258602954768 this is my receipt i call nd your too busy want me to bring in and leave I cant I have a business to run you don't use team viewer if your not going to help me with whats happen give my money back

My tv was installed but the tech didn’t reconnect my devices the cable internet or surround sound I’m a little annoyed by it because I’m not tech savvy and I paid for this service and tried contacting the store several times with no answer and no response to my concern

I basically got the run around while the store was closed due to COVID. The rep on the phone told me to take my product to the store and have them check it as if that was an option at the time. I wasted my money purchasing their warranty and my item was never replaced.

Claimed to cover services and products that didn’t get covered. I definitely won’t purchase this again. I’d be better off just saving money to buy a replacement product if needed.

Im still confused over this coveage abd total tech trying to get clarification why both rather then one would be needed. Plus, I ordered over the phone and was not even informed of the total tech coverage.

Used my pc once…. Took it in and they couldn’t figure the problem out. Returned the item and lost more money…

I Purchased 5 Different computers and the Geek Squad was not willing to even work on one All they could do was tell me it needed to be sent back to the manufacturer their warranty is not worth the paper it's written on.

Not worth it. Had a software issue 10 months in and geek squad denied me. They only do hardware apparently.

Freaking trash not even worth it. Got a refund of .53 cents from the item i thought it needed protection...

Lots of things were not covered that i was told would be covered. Then the customer service line was very unhelpful. I'll not waste my money on this again.

It doesn’t have a mouth we me and is giving me issues

Never used my protection plan so Im upset but atleast nothing happened to my computer

I have bad experience with geek squad. It's probably better to buy a warranty than not having one.