Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3761 reviews
(3,761 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
No answer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get in touch with geek squad. On the phone for hours. Just took back computer.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TOO WEIRD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too weird for words. I cancelled it. Nobody knows what it covers. BUT IT DOES NOT COVER "SOFTWARE"
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t do anything for gaming PCs that I bought! Waste of time! Only good for helping (Ages 50+ ) !
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very helpful. I called and asked if they could just clean the dust out and was told no.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Comedy of errors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now you know why they call them the geek squad. One good delivery guy with his meth head partner who couldn’t lift 5 pounds
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gpu stopped working in the first 24hrs, exchanged for a new one. Same problems so i just returned it
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Dont do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money ever.... they could fix nothing or help in any way... dont waste your money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst costumer service ever I’ll never add this to any device ever again
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.called to get help and terrible service, could not get through on phone.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy, not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell the one year protection but it is a waste of money. Don't buy it. It only gives Best Buy more money!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn’t purchase this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t aware I bought this?? Thought about it but took it off my transaction
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Take me too long to resolve issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a long time customer unfortunately on 01/24/2019 to use my geek squad service to resolve issue take too long
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We understand how important timely service is to our customers, and we apologize for any unexpected delays. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
too pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending over $200.00 a year for this service, I hardly got my moneys worth out of it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bad idea The time a called my call was never answered I couldn’t used it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad not worth paying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. I received no helpful information on how to fix my PC.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
They lied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied about getting point s for this purchase. I would never shop at best buy.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
worst experience always say no for all devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst expereince always say no for all help we need they charge for nothing.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the big price tag in my opinion, skipping on this next time
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
expired a week before my computer crashed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never needed it in the year i had it but a week later my computer crashed
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We may be able to help get your computer up and running again. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Computer purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t rate haven’t had the opportunity to have to use it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi June. Thanks for sharing this with us. We hope that you love your computer and it exceeds your expectations! Please let us know if you need anything from us.