Customer Ratings & Reviews

Haven’t needed geek squad for anything, but I brought something in and they were helpful

The agents helped me set up my laptop. They made it very simple for me. I highlt recommend this

I feel safe with them, they protect my equipment from any damage and excellent customer service

The Best Buy protection is the best in the market. I always get this protection when buying items from Best buy

The Best Buy warranty is the best. You would be foolish to not buy a warranty when buying easily breakable electronics

valuable way to protect you purchase from damages for an extended period of time. Covers accidental drops at school or the occasional leaving the device on in a hot area or in your bag.

The access to product protection gives a lot of peace of mind.

This protection plan is highly suggested for family with younger children who have electronic devices. It gave me a peace of mind knowing that the device is covered incase of accident.

Talk to The Geek Squad how does this program work for my tablet of my grandson and they answer every question I had so I am happy to have the Geek Squad protection on my tablet bu

The geek squad helped us repair our computer. Very helpful if them!!

The geek squad were very helpful in repairing my tablet. Very nice!!

Geek Squad accidental plan is the best a must when you buy anything from Best Buy

Geek Squad is by far the best Warranty service! They can’t fix it, replace it with new one or updated version!

I will never, ever buy another electronic device without this protection plan. Hands down the best. Especially since having children. I made the mistake ONE single time and paid the price. Worth every single penny and then some.

I purchased an AMAZON Kindle Fire HD for my wife for Mother's Day. I bought the extra 1 year Protection Plan. Last week, that Kindle started refusing to take a charge. After trying several power cords and connecting the charger to another electronic item to make sure the transformer was not the problem, I took it to where I had purchased it, I.E. my local Best Buy. This Kindle was less than 1 month old. When I purchased it, I also bought the 1 year Protection Plan. The Geek Squad people there were very helpful, and soon determined the female charging plug on the Kindle was broken loose or had somehow malfunctioned. As I had researched this problem on the Net prior to bringing it back to Best Buy, and finding out it was a factory defect that had since been addressed by the manufacturer, this was no surprise. They offered to exchange it for another new Kindle of the same model and configuration. I agreed and this was done. They were generating the transaction slips when I was asked how did I intend to pay the charges. Somewhat taken aback, I asked "What charges?". I was told the maintenance plan I had purchased (1 month ago) was now null and void, and another new plan would have to be purchased ($29.95/1 year) if I wanted coverage on the replacement Kindle. This was a surprise as I did not note the unit's Serial Number on the transaction Slip for the warranty coverage that would indicate the coverage was for a particular unit. I have a small business. I understand how warranties work (and don't work). But, since this was a unit I was receiving to replace a defective brand new unit, wouldn't the reminder of the 1 year service plan I had purchased on the first (defective) Kindle transfer to the new one? I understand it is a service contract. It is to facilitate repairs on a Kindle. I would assume these repairs would be made necessary by damage while in regular service, not an inherent defect that was present when I purchased the Kindle new. In experience I have had in the past, if a unit proves defective straight from the factory, and the OEM Manufacturer provides a new, unused replacement, (usually at no cost to the Retailer (I.E., Best Buy) ) the remainder of the Service Agreement and other maintenance agreements would transfer to the (new and unused) replacement unit minus, of course, the time already elapsed on that service agreement covering the original unit. Charging for the time used (1 month) on the original unit is fair and proper, and I have no issue if this was done. The replacement of the Kindle was something I would expect any ethical business to do, since the defect (according to what I learned), was a design issue present in the unit when it was sold. I reasoned this "Protection Plan" was for a device in my custody purchased by me that fit this nomenclature, not just the specific Serial-Numbered Kindle. I paid for another year's "Protection",however that might be defined by your corporate legal team, but the satisfaction I had by the willingness of your helpful store employees in resolving this issue was somewhat tempered by the imposition of the additional "Protection Plan" charge.

Love Geek Squad protection plan worth every cent..

So far, its great. I haven't run in to any problems yet. I love mine. But I bought mine for my ring doorbell.

Geek squad is the way to go!!! Always I sure your products

I love this for my great granddaughter I have had to use it before when she has broken her iPad. I had no problem getting it replaced they were very understanding.

Haven't needed to use this yet. I hope I won't ever need to, but I'm glad I have it. I've worked with the Geeks with another device and been very satisfied with the service.