Customer Ratings & Reviews

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

The first remarkable pro I received was defective and The geek squad gladly made it right I received my new remarkable pro and it works perfect

I would never purchase electronics anywhere else besides Best Buy because of their great geek squad program. As a mom of 3, it's the only way to go!!

Very polite. Helped me what I needed help with no hesitation

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

The protection plan is worth what you pay for it. If they cannot fix the item, they replace it.

Great insurance just incase lofe happens and need a fix

Its a Good tablet I got them for my kids and they like it for games and for videos

Bought this fore my son to use for his school work and to red books on.

I recommend you purchasing the extended warranty. Best Buy/Geek Squad have the best customer service and help get any situation you hve with your tablet taken care of immediately. I will always buy from them and make sure to purchase that 2yr warranty.

good opcion for protect our values Tremendous equipment, I love it, my son uses it all the time

Get the warranty! Especially if you have a 4 year old!

I love the Geek squad they explain everything to you.

Most dont do anything but this protection is worth it.

Inalways recommended extra protection. Its better to be safe than sorry and in the event you need the service the response time is immaculate

Never thought I would need support this soon but after only a couple of weeks I had a problem, could not connect to the internet. Called the Geeks Squad and received an appointment for later that day. Arrived for the appointment about 15 minutes early and the repair was completed in less than 10 minutes. So, I was out and, on my way, with everything working great before my scheduled appointment time. This is great peace of mind for a nontechnical person like me.

Perfect gift for my niece , and awesome birthday gift

Geek Squad Protection is a must have! Don't look at it as an exra cost to add on. Look at it as a cost saver because if/when your tablet flies out of your hand or it falls out of the car and the screen cracks or something inside breaks, maybe water or other liquid spills and damages it you won't be sorry to have bought a plan like this. Especially important for more expensive portable devices.

I was able to get insurance on my laptop as well as my kids tablet.

Total tech is a hassle-free repair program. They fixed a computer I had even before I had total tech. Other big box retailers offer a warranty at extra cost but then won't cover you because you must first exhaust the manufacturer's warranty where ever that happens to be. Now if something breaks I take it to best buy. They fix it. Period. I go home happy.