Customer Ratings & Reviews

This was not my purchase, my son got it as a present for his brother, and he loves it. We first got a refurbished on but it did not work, Chase at the Warner Robins store helped us a worked with us to find the perfect tablet. Great product.

haven't had to use this as of yet. From what I have heard depending on the issue. should be easy. Some geek squad employees are better than others. Most are gamer type and don't really know much more that what a computer can do outside of gaming

Best Buys Geek squad service is outstanding. Everything that I buy from Best Buy I get the service plan with it so I know that I'm protected. They are great at honoring their service plans. I highly recommend getting a service plan.

This is the best protection plan! I buy my things from Best Buy just because they have the best plan!

I recommend to buy the protection, In case of any accidents or anything I know it will come in handy. It is for 3 years, you never know what could happen plus your computer or tablet is an investment just like a phone when you buy a phone case, this is just like that to have your assets protected in case of anything. They will help you with any problem.

Good thing to have if you are always on the Tablet. Lots of memory and long battery life.

Like the tablet so far, no issues, wish the battery lasted a bit longer but overall it’s great!

I purchased a Microsoft Surface Pro 4 in January 2017 with a Geek Squad Protect and Support Plus plan in Texas. Yesterday, I took the device to Best Buy in Port Richey, FL because the screen constantly vibrated. The Geek Squad technician quickly diagnosed the problem, determined that the item was not repairable, and gave me a gift card for the amount of my original purchase. I would definitely recommend the purchase of a Protect and Support plan. It saved me. I was able to go home with the perfect 2 in 1 laptop with another Protect and Support Plus plan.

Happy with the way Store representatives explained the product, benefits, coverage plans. They are very supportive and give you enough time to try the products at displays.

Sounds great. I'm glad to have the extra protection should I need it.

Product worked perfectly and didn't require the use of this protection. Interaction with Geek Squad at location has always been a pleasure. Always get the insurance, better safe than sorry!

I have protection on my tablet and laptop. I brought my tablet in for a hard reset, and the guy even didn't try or ask for information about the tablet. I had better experience with my laptop ( they sent it out for repair), the total cost of repair would've been comparable to purchasing a new similar laptop.

This warranty is the best on the market. They respond quickly and it really works. Excellent product.

We purchased an add 2 yr warranty for the computers. However when we toom wife's 2 ur old computer to be cleaned-we have had NOTHING but problems w the computer. It was dropped-noone told us. Battery damage & replaced BUT was not keeping charged...after 3-4x taking it back..the WHOLE OS was checked & wiped cleaned. Every thing was lost & even the flash drive we purchased was lost. We are not happy w the service that has been provided ti my wife's computer. We are hoping that there is NO OTHER damage to comp & if so we will continue to complain & a new comp will be demanded.

Wife loves it for all her work. And loves that its bright and easy to ready

It worth the money who wants to end up with an expensive paper weight if it breaks.

I love this Microsoft Surface Pro warranty. Just wish they had a 5 year option.

I used to be a person who thought buying the protection plans or as some call it the "extended warranty" was an absolute waste of time. That isn't the case with Best Buy, they cover more and make it a walk in the park to exchange or repair. I ALWAYS get the warranties on electronics now. Companies don't make durable products like they used to and that's ok because they are trying to make everything convenient and I feel like its at the cost of longevity.

I buy exclusively from Best Buy because they have the best protection program. I love it!

Dang! I was 4 days from my warranty expiring. It was great luck but it covered it