Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4493 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 4,493 reviews
  • Rated 4 out of 5 stars

    good insurance against accidents

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good in event of accidental drops or liquid spill.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with a warranty before from BB

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology is easy to use. Also it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great insurance to have to protect you incase it breaks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I feel at ease knowing I have this protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to portable devices, I always get ADH protection for them. You never know when an accident may happen and it's good to know there's a protection plan to try and fix the device. I haven't had to use the plan for the device I got it for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help/Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-house service is excellent. Had to wait for a very long time to get help on the phone and the man became very irritated with me while helping. This is very different from the past 2 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just in case.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get warranties because you just never know.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this only so I could have them transfer all my old data from my computer to my new one. Great services but other than that no use for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ideal for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for people and tables on the move recommended

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    helpful but not all reps have same knowledge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was used in house at best buy and i believe it is a good service however not all technicians have same knowledge base so if not getting quick answers, ask for someone who can speak to the problem and solve it without wasting time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a must because with electronics you it's needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good serves and timely pick up time as I needed it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tablet for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for someone and they love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must get

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection makes owning products stress free.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to review as I have not needed to use it yet. I dropped my last Fire tablet and had to replace it because I didn't take the Geek Squad protection then, but I did this time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far hadn't had to use the protection on my tab

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but had on my laptop seem to be okay, although i received my laptop back from repairs due to cracked screen and my speakers weren't as loud as they were when it was sent back to me?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Should buy the insurance

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You should definitely buy the insurance it's very helpful but just keep in mind there is possibly going to be a deductible but it will be definitely cheaper than what you paid for the product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    accident protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    usually don't buy computers from bestbuy but microsoft store was closed because of Covid. Hate having to mail products off because "geek squad" is nothing more than a postoffice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I dunno...maybe worth it ?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the protection. It was close to half the price for a 2nd tablet. I often 2nd guess these types of protection services. Do it again...probably not.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Having additional protection on electronics can often come in handy when there are unexpected issues that arise. Our Accidental Geek Squad Protection does cover against drops and spills in addition to standard coverage. In reality, we are always hopeful our customers will not experience any problems with their electronics, but in the event you do, we will be here to help out.

  • Rated 3 out of 5 stars

    A service worth thinking about

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From past experience they do what they can to resolve any issues. If they can’t solve a problem they can assist in the purchase of a better product

    I would recommend this to a friend