Customer Ratings & Reviews

They make it very difficult to cancel tech support

I cant review this product because I have not use it.

I was told anything that didn't have a lifetime warranty was made to break.

Geek squad is a big waste of money they arnot helpful at all

You guys charged me for this and I never knew until now

Did not use, but when i dont buy protection , well #@$% always happens.

Don't no anything yet haven't had too use it hopefully I don't

Cord should be covered of course thats in fine print

We live the protection and peace of mind. We needed some help and Best Buy was there as promised

I love the peace of mind you have when you get the protective plan for your purchases

The actual warranty required shipping it back to the manufacturer to service which was an aweful process considering the amount of damage basically made it unsalvageable. However, the geeksquad members helping us made this process much better and helped expedite what would have taken over 2 months to resolve the warranty. Thanks to some amazing customer service xD

Like this service , I recommend it, good service , great

My grandson had a tablet when he was three he messed up the kids i took it back to best buy to get it fixed they help very much

I have been using the Surface Pro 7 on and off since its release. At the time of the device's release, I have gone from the Pro 7 to the Surface Laptop 3, to the MacBook Air/Pro, an iPad Pro, to a Chromebook, and then finally back to the Surface Pro 7. Why I finally came back to the Pro 7, I like the design, the form factor, the fact that it doesn't have fun and so it runs dead silent all the time, and lastly and I don't know why content just looks better when comparing to a PC laptop. I work in field sales and use the Pro 7 as my primary work computer. My work environments constantly change and I didn't want anything super flashy. The battery life is stellar since I use the web browser mostly to get work done, which is why I tried a Chromebook. The difference however between the Pro 7 and a Chromebook, is if I need to use Microsoft Apps and don't have an internet connection I am not out of luck. When I am on the go, my phone and the Pro 7 are the only two devices I need to get my work done. I would recommend this for anyone on the go, who is only needing a device to take notes, create spreadsheets and word documents, and lastly surf the web.

Don’t walk out with out the geek squad warranty! Small price to pay for peace of mind!

havent needed to use it yet, and hope I never have to, but grateful I purchased it

Good Choice product. Made no mistake. The product is living up to its description. Will recommend any day.

Thank you for your service, I’m very satisfied Thanks.

I bought this for my son when he was in high school. Something inexpensive and easy to use. I bought the extended warranty so I’m covered if it breaks. I’m glad I did bcoz something went wrong with the chip inside after 7 months of use. Geek squad quickly assessed the problem & said they will replaced it with a new one. Then after that the keyboard was out. Geek squad replaced a new keyboard too. I’m glad I have extended warranty otherwise I probably been paying over and over every time it breaks.

The warranty is great. However, it's not as customer friendly as it used to be. When I went to exchange a broken tablet they told me I had to make an appointment for some other day. This nonsense is not compatible with a truck driver's hectic schedule.