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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4476 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 4,476 reviews
  • Rated 5 out of 5 stars

    Never let me down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the customer service.quick and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Their the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always go to them if I have a question and their policy is good if they need to replace your item and they don't make it anymore then they will give you the newest model that's comparable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service and protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely always get there protection. It's so worth it. They will replace if needed without any problems. Definitely get for all electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gracias

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Siempre agradecida con el seguro de protección. Siempren cumplen rapido.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gracias

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Siempre agradecida con el seguro de protección. Siempren cumplen rapido.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was able to repair my Surface Pro 3 with this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having "phantom touches" on my SP3 and it would have had to be replaced to fix it. But since it was old I was able to trade it in with a Surface Pro 4. It was very simple and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Possible issue with Samsung?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used the service yet, but I will be. My Samsung delays and will get it checked out to see if there are any issues with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steele

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong for two years for the price. You never know and it save money in the long run. No hassles either. You can now trade up even.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its just as good as any other tablet. And I don't use it right now for anything but games

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    protect your items

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always helpful and good prices for the type of perfection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gotta have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Kindle beat me down the stairs...needles to say, screen had a bad crack...took back from whence it came and got a new one...recommend warranty to everyone...worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance is always good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who assisted me was very helpful and convincing as to why it made sense to purchase additional protection. Even with total tech support I needed the ability to replace a broken item. Thanks!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words! We really appreciate hearing stories like this. We're happy to hear that you had a great experience. If you have any questions, please feel free to reach out.

  • Rated 5 out of 5 stars

    Value!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never regret getting the 2 year plan. Manufacturers usually only offer 1 but with Best Buy Geek Squad, I can take it in and have a solution that day - for 2 years, without a penalty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great service if your item that is purchased through Best Buy brakes and they cannot fix it they will replace it brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never leave the store without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alway purchase when you buy anything from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad service. Everytime I have had to use it I received the best service and my products was taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, kid loves it! Durable and easy to use!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got it. Laptop was for a 7 year old and within 10 months I needed the charge port replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the two year accidental geek squad protection. Accidental coverage is a must for a Surface Pro 4 for a college student. Included with the protection is a free battery replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fellas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness purchase for the dynam8c of my home. Hubby loves it ans the children cant yet enough.

    I would recommend this to a friend