Customer Ratings & Reviews

Great service that is on call and ready to assist at any moment.

My kiddos broke our tablet so I am so happy we purchased the 2 year geek squad protection. They were able to swap it out, but we are still waiting on the tablet via mail since they were out of stock in store.

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

Perfect for kids, 100% recommended easy to carry around

I haven’t had to use it. I think it’s a great thing to have

If you get it extra USE IT. I used it way back when but not lately.

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

Have not had to use the protection plan, thank goodness but still glad i got it

I love the help it provided. It erases all my worries in the future.

Awesome service. Was having trouble setting up a device and they helped me with all my issues.

I have used the Geek Squad Protection on any device I purchase. I LOVE IT! It really helps when a device stops working. I can just go into the store. Get a store credit & purchase another device with the store credit. It really comes in handy for devices that just stop working. And I would definitely recommend it to anyone. 10/10!

Excellent service. Was super quick and helpful. Would definitely purchase again.

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

Geek Squad ADH is a must have for any electronic. People complain that they will be without a computer or tablet while it's sent out, but what do you expect? It has to get repaired. Best Buy makes it Easy!! Drop it off, it gets sent out and you get back fixed and working device. Any work on computer or tablet costs a lot of money. You would be stuck with that bill if you don't have ADH. And for 3 or 4 years. If it stops working or you drop it down the stairs or kid spills soda on it...... It's covered. Don't forget to always add ADH if it's offered!

You can’t go wrong with the Geeksquad protection. I have use this service for over 10 years and I do not want to be without. The Geek Squad is helpful and friendly and most of all Geek can fix your computer and get any “Bugs” fixed. I love this service. They are there when you need to get your computer up and going. Geek can fix most any problem with your computer. They are the best! Another thing I like about Geek, Is they will install your new TV and get it up and running very quickly. My new Best Buy TV looks great. Thank you GeekSquad!

I accidentally soaked my Samsung tablet in energy drink. The Geek Squad sent my tablet off to be repaired and within 5 days i got an email to come in and pick up my replacement. They gave me a full store credit for the original price of the tablet plus tax and i was able to get the same tablet for less money mailed to my home. The store credit even paid for part of my new warranty!

So excited to have geek squad protection ive heard nothing but great things, cant wait until my kid breaks her tablet so i can see how they work

Best service ever!!! I can’t say enough about them! I will always use the Geek Squad Service. They always fix things or replace with such great help and kindness.

Good protection tp have. Priced just right. You never know if it will be needed. Better to have it and not need it thsn toneed it and not have it..

Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.