Customer Ratings & Reviews

Always always get the protection plan its a must for our group of kids

The customer service is awesome they help u and go over and beyond for you

Amazing protection plan. I purchased 2 Amazon Kids Fire tablets and got the protection plan on both. I returned one tablet when after it was dropped in the bath tub and it was replaced with a brand new tablet. The second one's battery wouldn't take a charge and they gave me the money back so I purchased a better tablet for the same price as the refund. Additionally, my I only spent 10-15 min returning the tablets each time; very easy and fast. I would highly recommend the protection plan.

This protection was much cheaper than replacing the Kindle.

Perfect Gift. Best Buy has an excellent selection of Tablets and accessories.

Best service ever. I enjoy the customer service and the communication process. Items always come back on time better than new.

This was a perfect gift to add onto my tablet purchase. Great safety net.

Excellent coverage dont forget to add it . It really works

I think the protection plan from Geek Squad is really worth it for small electronics that have a higher risk of breaking. Bestbuy has always treated me right.

Always good to have protection on your items if it breaks or messes up

people let me tell you every electronic devices in my home I got them from Best Buy I always try to put the Geek Squad protection plan because you need know what going to happen I have 4 kids in my house they always trying to set everything on fire if you know what I mean I have a 60inch Samsung smart TV that I bought from a different store before I started buying from Best buy the TV stop working after 1 years 5 months I did not have any protection plan on the TV so I call Samsung and they said nothing they can do for me because I have the TV for 1 year plus. up to now I still have the TV in my garage. I got the Samsung TV from Sears and after that I promised my self not to buy any more from Sears. this is how I decided to buy all my stuff from Best buy now I have LG 65inch. I'm just trying to let you all know that Geek Squad is the best because you never know

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Thank God for the insurance although I'm a little upset that they don't offer the one year anymore. My son is autistic and sometimes we make it anywhere from 6 days till we're lucky at 6 months but I am so happy that 9 out of 10 times I have gone to replace it after he is smashed it they have been able to replace it right there in store and then I just buy the insurance again only one time did I have to wait for them to order it I will never buy another one without the insurance

I absolutely love this tablet It is amazing for so many things like watching stuff on here, playing games and other a source of stuff So I really recommend this tablet a lot

These folks are the very BEST! I took a phone for screen replacement and was so impressed that I knew this is where I would deal with future electronic needs. After retirement I needed to update my home computer system and purchased a tablet and accessories because of the wonderful folks. They moved my files and set up my new tablet so all I had to do is bring it home and turn it on. They are so helpful and so friendly and professional! Thank you so much Geek Squad!!

Great battery life, even when reading every day. Only charge maybe once a month.

They always helpful and give friendly care of customer service

I always purchase the warranty offered by the Geek Squad. They have fixed a computer and more recently they helped when my TV went colorful and then was unresponsive with power source confirmed and reset attempts. The process was simple and very quick.I will always continue to purchase the warranty because they truly have the best service I have come across. Also they do not treat you like you are a bother or stupid. They ask valid questions and really do assess and find the best solution for the individual situation.

My tablet recently broke and I had geek squad protection and they helped me fix the problem without any hassle and were super friendly during the whole process!

This is a quality item. I love it. Thank you so much